Category Archives: conversations

Kwippy in ET !!

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Hi Guys,

Just wanted to share that kwippy.com, India’s premier conversational platform was covered in yesterday’s Economic Times. For the uninitiated Economic Times is India’s Leading Business Newspaper run by Bennett, Coleman & Co Ltd. This is the first reference of Kwippy in mainstream Print Media. Here’s the complete news item.

Kwippy in Economic TimesOur chat bot is about an year old and has been running quite smoothly. The bot support the following functionality

1) Storing custom status messages
2) Sending kwips(updates) by sending messages
3) Receiving comments on kwips
4) Getting mentions of keywords on Twitter(Track)
5) Receiving latest kwips(updates) of users.
6) Subscribing to RSS feeds of blogs

Combined together these six features give a lot of power to the chat bot and this is not it, we’ve got plans for some more fancy things.So stay tuned 🙂

Book Club @ kwippy

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We all love reading books and talking about them but at times we just cant get ourselves to read regularly or find someone to discuss the books we just read with. Keeping this thing in mind and kwippy’s wonderful conversational abilities, we’ve started a book club at kwippy. The concept is simple, a bunch of people mutually decide on a book, give it a read and share their views/opinions about it. The slight difference is that instead of discussing books in person, we’ll be talking about them online on kwippy. This will not only help us have better organized conversations but also to involve more people from across the world.

What better book to start the kwippy book club than Milan Kundera’s – The Unbearable Lightness of Being.

If you are into books, you are most welcome to join the book club. All you need to do is request for a kwippy invite here and start following the conversation thread mentioned below. In case you want an invite for kwippy, you can also drop a comment below

how it started: http://www.kwippy.com/mayank/kwips/2008/dec/20/122259/

If you’ve read the book already, you can also share how did you find it.

Happy Reading 🙂

Update: If you were looking for an online version for “unbearable lightness of being” you can find it here http://bit.ly/ebkkw Thanks lockerhaxor for sharing the link.

Find ’em and Engage ’em

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The first step in engaging customers online is to know where to find them. Unless you know where to find whom, your social media strategy cannot be effective. I’ve tried to collate a list of various site/services that can be used to engage customers or spread the buzz.

Social Networks:
Facebook, Myspace, Orkut, Hi5, Friendster are one of the biggest hangout places on the planet and if your customers access the web, the chances of finding them in one of these networks are pretty high. If you are looking for young mainstream audience these are the places you can find them.

Microblogging Networks:
Microblogging platforms offer a good mix of community size and ability to hold conversations. They are probably the most effective and quickest way to connect with an existing or potential customer. Twitter, Plurk, Kwippy, Identica, Rejaw et all are some of the microblogging networks worth having your presence on. From my observation majority of the users of these networks are older than 25, are working and are there to explore and learn more(other than having fun). The audience is far from mainstream by most standards.

Social Aggregators:
Social aggregators are currently underdogs when it comes for brands to engage with customers. Despite the fact that aggregators can ease out the effort spent in tracking the buzz and conversing with customers their usage for these purposes is yet to pick steam.  Friendfeed, Social Thing, Profilactic, Flock, Strands and Plaxo Pulse are some of the popular tools. An even more niche audience, the  majority users of aggregators are again older than 25, working and more active on the web.

Since there are lots & lots of popular sharing sites I have split them according to the content/social object shared.

Video Sharing Sites: Youtube is by far the most popular video sharing site and offers a great platform to share promotional content & build relationships with your customers. The demographics here are quite widespread with a lot of young/teenage users. Lots of families &  artists use youtube to store and share their videos with families and fans. Checkout this for more.

Photo Sharing Sites: Flickr, picasaweb, photobucket and smugmug are some of the more popular sites which can be used to engage customer or just spreading the word. Majority Flickr users are above age 35 and have finished high school.

Presentation Sharing Sites: Another underdog when it comes to online marketing and creating a buzz presentation sharing sites can prove to be a nice hunting ground to engage with a niche and a bit more savvy netizens. Slideshare appears to be the only site which offers presentation sharing capabilities and has a good user community. Given the fact that most people don’t have a rendezvous with presentations until a certain age  the majority users here would also be beyond their teenage years and would have finished education upto a certain level.

LinkedIn is another potential tool to connect and form relationships with people. I strongly think it should  be an important part of one’s social media strategy.

I am sure I must have missed some sites/services, if you know of any please drop a note and I’ll include them

Goodbye Google Reader ?

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I’ve been thinking, I’ve been wanting and I’ve been trying but with no avail.

I am talking about my relationship with “Google Reader“. As much as I love reading blogs I’ve never really got too much into using RSS readers to follow blogs I like. That said, I started using Google Reader more actively a couple of months back, reading posts, sharing them and even favoriting some(do you actually go back and read what you starred ?). Things were fine till I was just following 5-7 blogs but once that number crossed a dozen, things started becoming difficult. I know, anything less than 40-50 blogs on the RSS reader is not a problem with many and some can even manage reading(or just manage) 100’s of blogs in their reader but incidentally “reading blogs” is not that only thing I do and thus have a  problem keeping track of large number of blogs and using another tool for it all together.

I happened to skip checking out my reader for a weekend(while out of station) and had a really tough time getting back following it regularly. While I was not doing any good at being regular reading post from blogs I like and the things my friends share this happened. I’ve made good friends with my gtalk and gotten it to do all sorts of things thanks to our kwippy gtalk bot. It’s been a regular affair now to check my google reader once-twice a week and to quickly glance through the new items and the way things are going I have a hunch that despite all its goodness I might just have to stop using it all together as now I can get new posts from blogs I like or what’s being said about social media marketing on twitter delivered straight to my gtalk which is nothing short of spectacular.

So, what’s your story ?

Crisis,Twitter and Noise

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Ever since the #mumbai became the preferred source of information for netizens some people have been rejoicing at the so called victory of  Social Media over Traditional Media while a few others have been pondering on various aspects of Citizen Journalism using Social Media tools and how could the noise be reduced from this chaos.

I too remember having a tough time keeping track of hundreds of updates per minute with loads of re posting, rumors and hate posts. But as soon as I realized that people are re-posting just about anything I modified the search query to exclude “RT” & “re”, the most common forms of re-tweets and life got a lot easier. These are a few easy and practical tips that can be done to reduce the noise while tracking the updates

1) Exclude RT and re(or any other prevalent acronym for re-tweet) from search query
#[event tag] – RT – re
Since re-tweets are redundant when you tracking the tag from search, excluding them is the first step
2)Exclude any/every one who starts making hate posts
#[event tag] – RT – re -@xyz -@abc
3) Follow less common/trending tags
For ex #taj was initially not as crowded/frequently posted at tag(which changed eventually) but it was still easier to track and had less noise for obvious reasons.

Taking it forward from Tim’s post,  I feel an easy and practical way of generating quality news in case of an event like this that I could think of would be if a group of people( a bit experienced and well known in the community) start using a new #(event tag) to post relevant, original and verified bits of news.

What has been your experience with tracking updates and how did you deal with it?

Obama’s campaign and the power of email

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“Email is not one of the things that comes to one’s mind when it comes to social media marketing. A world where shiny web 2.0 objects like facebook and twitter are at the center stage most people tend to think a bit too less of the classic email and the possibilities it offers. Lets see how Obama and his team leveraged the power or email to the hilt.”

Here’s a post I wrote on the appadom blog, read the full post here

How to use social media for tracking buzz

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Whether you are own a company or love a product. Tracking what’s being said about your company, that product or even yourself on the web is quintessential. Quintessential because listening is the first step when it comes to  using social media. Listening to what people(both users and nonusers) are saying about you amongst themselves is one of the most important ways to get feedback for improvement and this feedback is mostly genuine and frank and thus critical.

Here’s a list of tools/services that I use to track the buzz for kwippy

1) Google Alerts:
Google alerts offer an easy and simple way to track what’s being said about something. To create an alert
a) Provide your search term.
b) Choose a type. You can choose from web, news, blogs, groups, videos and comprehensive. Comprehensive includes web, news and blogs.
c) Choose how do you want the alerts, via email or feed.
d) Choose how often do you want the alerts, as it happens, once a day or once a week.

Checkout Google alerts help page here

2) Friendfeed Search:
Friendfeed is an aggregator which supports more than 35 services including Flickr, Google Reader, del.icio.us and GetSatisfaction. A search on FriendFeed can tell if someone shared/bookmarked a blog post about your company or product or asked a question on GetSatisfaction and much more. Here’s a sample search query for FriendFeed search.

3) Twitter Search:
Twitter’s search is a great way to checkout what’s being said about your company/product in the twitter world REAL TIME. What’s even good is the fact the they also offer atom feeds for the search results which you can take home and play with. Friendfeed search and Twitter search will give you some repeats as some people integrate their Twitter account with their FriendFeed account. Here’s a sample search query for Twitter search.

4) Kwippy Search:
Using Kwippy’s search you can track the buzz around you company/product on kwippy. Friendfeed search and Kwippy search will give you some repeats as some people integrate their Kwippy account with their FriendFeed account. Here’s a sample search query for Kwippy search.

5) BackType Alerts:
Backtype is a service that helps you organize your comments that are scattered across the web. Using BackType alerts you can track what’s being said about your company/product in the form of comments. Checkout the alerts page here. Thanks louis for sharing this

We’ve covered tools for web, blogs, news, aggregators, twitter, kwippy and comments. These should be enough to keep you busy but if you still get time and want to go deeper you can try searching other platforms like rejaw, lifestream.fm , identi.ca and more.

This is not it, the sweet part is that you can use these tools in a myriad of ways. For example you can
1) Integrate atom feed of your Twitter search results to kwippy and follow them over your gtalk as mentioned here
2) Integrate your Google alert feeds with kwippy and follow them over your gtalk as mentioned here
3) Get your twitter search results emailed by using tweetbeep

If you’ve been using any/all of these tools, would love to know your experiences.

Conversations, who’s doing what?

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“Social Media is people having conversations online” – Marta Z Kagan.

This in my opinion is the most simple yet apt definition of social media that can ever be. Once you start connecting the dots you’ll realize that’s indeed what social media is all about. Be it the latest craze aka microblogging sites, conversational tool/services, social-networking sites or any other media sharing site. While the social objects may differ from service to service the end goal for most is to get people talking/commenting around those objects. Since humans are by nature social and love talking/discussing/debating conversations are the ultimate hooks for a site and if done rightly can do wonders to a site’s engagement.

Wait for a second and think what was your last activity on your favorite site ? Mine was commenting on a comment someone made at a friend’s facebook status. Facebook does a great job in providing these hooks to let people have conversations. It started off with a simple wall, then it was user uploaded images/videos and now its status messages. Comment chains on people’s status messages is getting common by the day. According to me any site that needs to grow and be successful needs to handle conversations extremely well and give it all it takes.

Here’s a brief comparison of how some sites that I’ve used/still use handle conversations.

[TABLE=4]

Each of these features/attributes play an important part in the conversation game. People might not realize it consciously but these features/attributes help in forming hooks that keep people engaged to conversations and in effect increase site’s stickiness.

Threaded Conversations make it extremely easy to keep track of comments/replies around an object.

Parallel Conversations is a purely online experience. Unlike real life with the context switching issue you can online have parallel(almost) conversations with someone or a group on different topics. What it means is that its really difficult offline to have conversations with someone on two-three different topics simultaneously/parallely for long but its far easier online(in some services).

No Character Limit lets people express their views/thoughts without any restriction thus enabling proper discussions/debates.

Follow up Notifications lets people stay in touch with conversations they like which in effect means that people are always connected to a conversation and any activity even weeks/months of inactivity can infuse life again. Conversations are now immortal.

Invite People to a conversation lets people invite other people to begin/join a conversation. It helps in the free flow of conversations across the site and making them VIRAL.

Comment Feed lets you own not only the comments on your objects but also on other people’s objects. You can know take your comments and use them the way you want.

We at kwippy have added a new dimension to the equation by introducing the “Invite people to join/begin a conversation feature” to make the conversation mix more engaging.  How have your experiences been with on-site conversations ? What do you think can make conversations more sticky ?