1) Speed of eating “key to obesity” – http://news.bbc.co.uk/2/hi/7681458.stm

2) How to build one of a kind Facebook Fan Page: http://techcrunch.com/2010/03/28/how-to-build-engaging-one-of-kind-facebook-fan-pages/

3) Stephen Fry: What I Wish I’d Known When I was 18: http://vimeo.com/11414505

and just for the laughs, this Vicks Action 500 AD(by Anurag Kashyap apparently)

that things started to fall into place. The info of this page (Electronics and Communication Engg. IIT Guwahati) reads

Our goal is to make this Community Page the best collection of shared knowledge on this topic. If you have a passion for Electronics and Communiation Engg. (Indian Institute of Technology Guwahati), sign up and we’ll let you know when we’re ready for your help. You can also get us started by suggesting a relevant Wikipedia article or the Official Site.

Guess that says it all

1. Make this Community Page the best collection of shared knowledge on this topic (Regularly updated/active Content? )
   Think of it, if there were to be a decently popular fan page(community page) on anything, say Yoga or Soccer then it would get updated regularly and would have tons of discussions going on it. This page on Soccer would have far more content than any other page on the same topic and it shouldn’t be difficult to guess the SEO juice it will derive and how advertiser friendly that page is going to be.
2. If you have a passion for Electronics and Communiation Engg. (Indian Institute of Technology Guwahati), sign up and we’ll let you know when we’re ready for your help. (Wikipedia?)
   Yes, another community driven page which could have a few administrators or content curators that’ll ensure that the activity on the community page is sustained.

So while everyone happily takes care of the content and discussions, facebook sells the ad space at a premium to advertisers and earns $$. That’s not it, to facilitate the creation of numerous community pages like the one on E &C IIT Guwahati, Facebook has started to automatically create community pages that are up for grabs and might be promoted via ads or news feeds in future.

So what do you think about this move by Facebook? Should Wikipedia be scared?

Update 1:  There’s something more to the move by Facebook around Community Pages. Apparently they’ve started re-categorizing the generic pages(non brands/company pages) as Community Pages. Here’s an email I received about one of the pages I had created a while back

Clicking on the link(for mis-categorizing) leads here

Does this move worry all those who created pages around various social objects/activities? I think so.

Update 2 (1/5/2010):

While logging on to Facebook for the first time yesterday, I saw this notification

As expected Facebook is indeed on a big mission to turn all the information into community pages. So now all the interests, favorite shows, books etc in my profile are linked to their respective community pages.

Another social wiki in the making

Update 3 (23/8/2010):

Just saw this.

The community pages now also have a Wikipedia tab which pulls in all the information about the subject from Wiki. Let’s see how things shape up from here.

It’s not often that you get too see an ad like this one “Ashutosh Gowarikar is searching for an actor to play Siddhartha/Buddha. If you are male 20 to 30 years of age then audition now!”. This sure looks interesting. On clicking the ad you are taken to http://www.buddha-movie.com/

where you can find out some basic information about the film and fill up a form to apply for auditions.

This is a really simple and innovative use of using the online medium (mostly Social) to solve a problem(finding new talent) and generating a good buzz long before the movie gets on the floor

Buddha the movie is also on Facebook and Twitter

However what’s intriguing is the statement mentioned right below the Community Page:

Generate support for your favourite cause or topic by creating a Community Page. If it becomes popular(attracting thousands of fans), it will be adopted and maintained by the Facebook community.

Any idea what the last line there means?

and comments like this

did not go down well with their existing fans and those who checked the page because of the brouhaha. Therefore, Nestle suddenly found itself in middle of another debacle courtesy inappropriate management of their Facebook page. The person handling their Facebook page obviously had no idea (nor does he/she have any now) of the blunder he/she committed.

Now that the mistakes have been made and realized, what next? I’ve read as much as ten posts by Indian and International bloggers/social media whatevers essentially either link blogging what others are saying or making the most obvious and superficial suggestions how the tone of the messages should not have been rude etc. Interestingly none of them offered a direction if not a solution of what can a brand do if it happens to run into a situation like this.
Possibly, it’s because none of those who wrote about the Nestle Crisis have ever managed a single Fan page by themselves.

Keeping that aside here’s a quick list of things that I would have done had I been in charge of the Fan page
( I have intentionally limited the scope of discussion to Facebook Fan Page and Off course I don’t expect everyone to agree with my method)

1) Admit you have made mistake(s):
One of the best ways to start your firefighting plan is by acknowledging your mistake and maybe promising that it won’t happen in future. A big brand admitting they did something wrong and apologizing gives everyone the signal that the brand is conscious of what it is doing and sets the expectation right. Also, most aggressive critics and fans turned critics an ego boost from this.

2) Remove offensive content:
Yes, remove the content that offended people. Irrespective of what others feel I am a strongly believer that you should remove offensive content to avoid it offending even more people. An offensive status message will keep getting more eyeballs with time and it’s best to take it out of the loop.

3) Change the Landing Tab:

This is what one gets if they go to the Nestle Facebook page

The deal here is that it shows you the same things irrespective of the fact whether you are a fan or not. This landing page could temporarily be changed to some other tab, say info.

Facebook Default Landing Tab settings.

4)Turn of “Auto expand” comments:

Slightly below the default landing tab drop down is another option that let’s you configure if the comments

on a status will be expanded by default(with top few comments listed) or will they just show up as *x comments*, only on clicking which one can see the comments. The idea here is to reduce the visibility of negative content so as to reduce others doing the same thing.

These are just a few things that can possibly be done to control the situation from flaring further and in case things go really out of hand temporarily stop fans from posting comments to your page all-together.

All the points mentioned above are just for firefighting a Nestle like crisis on Facebook and are obviously not the perfect solution. Some people for example might have issues with removing the offensive content or making it less/easily visible but then a temporary fix needs to be done to avoid things from spilling over. Also, once the basic firefighting is taken care of the brand must get back to doing the right things and work its way out of the Crisis.

Yes, that’s an ad by Facebook for the name “Mayank Dhingra”. Out of curiosity I made a random India name search and

Sure enough Facebook is upto something, A couple more random searches on Indian names confirmed it

Looks like Facebook has taken a lot of Indian names(random?) and bought Google ads for them. A SEM trick to get more traffic and signups?