Category Archives: The Remarkables

Twitter and Activism

One early use of Twitter had El Fattah and a dozen or so of his collegues coordinating movements to surround a car in which their friend Malek was being held by the police, to prevent it and him from being towed away. Knowing they were being monitored, they then sent messages suggesting that many more of them were coming. The police sent reinforcements, surrounding and thus immobilizing the car themselves. This kept Malek in place until the press and the members of parliament arrived. The threat of bad publicity led to Malek’s release, an outcome that would have been hard to coordinate without Twitter – Here Comes Everybody, Clay Shirky

James Karl Buck, a graduate journalism student from the University of California-Berkeley was in Mahalla, Egypt, covering an anti-government protest when he and his translator, Mohammed Maree, were arrested. On his way to the police station, Buck took out his cell phone and sent a single word message, “Arrested”, to his friends and contacts using the micro-blogging site Twitter. This alerted them and helped secure his release(details not known)
– cnn.com

Mortin Pain Reliever in an effort to pitch to mom who wear their babies released a print and video ad campaign.The campaign didn’t go down well with moms and they started fighting back on their blogs and Twitter. As the campaign picked momentum, the company officials realised their mistake and in order to pacify irrate customers, removed the ad from their website and apologised on their site.
– parentinghelpme.com

A few weeks back amazon users realized that many books about gays, lesbians, bisexual and transsexual issues stopped appearing in relevant searches. Enraged users and authors swung into action and started posting updates on Twitter about this with adding a hashtag #amazonfail. It wasn’t long enough that Twitterverse was abuzz with #amazonfail, this led to a public communication by the company that this incident was inadvertant and soon things were fixed and back to normal.
– bbc.com

Twitter is increasingly being used for activism of sorts. Be it customers protesting against a product/company, or citizens campaigning against their government officials/policies, Twitter is the platform of choice when it comes to raising your voice against an issue or coordinating a protest(online and offline both).

Social media activism has graduated from protests in blogosphere, groups in social networking sites to #hashmobs on Twitter. The reasons for Twitter’s success as a platform for activism are

1) Critical Mass: Twitter has gained enormous mass since last year and is now a force to reckon with. Millions of users from all parts of the world use it to stay connected with their friends and family. It’s not just people like you and me, there are some really big brands that have presence on Twitter.

2) Dense Connectivity: Twitter is one of the most densely connected networks of all. It won’t be wrong to say “On Twitter, everyone is connected to everyone”, which means getting the word out is a lot easier. Chances of people noticing something and sharing it with others is quite high. The ease of sharing content(RT ) is another reason for word to be spread easily.

3) Search: Awesome search functionality, made further useful by trending topics make the discoverability of memes a lot easier. With the latest changes, everyone can see the trending topics on their Twitter page. This without any effort discoverability is really helpful in getting more eyeballs.

4) High visibility outside the platform: What makes a protest on Twitter better from say one of Facebook is that Twitter updates are more shareable(via blog widgets, feeds) than Facebook messages. Also, thanks to dozens of really popular tools, Twitter updates are just not limited to the website, you can get updates on your desktop app, mobile phone and email.

5) Hooked Traditional Media: There’s enough traditional media presence on Twitter which is eager to pick the next big story. So anything of significance in Twitterverse is quite likely to be noticed by them and spread further.

It would be interesting to see how activism on Twitter evolves from this point on. I’d like to end this post by sharing a list of Twitter Activism related protests/campaigns.

1. James Karl Buck: Arrested
2. #MortinMoms
3. StopPikeHike
4. Using Twitter to coordinate war protest
5. G20 summit protestors used Twitter and Facebook
6. Protest against Section92A, New Zealand
7. Inside Maldova’s Twitter revolution
8. Coordinating Malek’s release
9. #AmazonFail
10. Domino’s Social Media Disaster
11. Twittering Forest Fires
12. Twitter Charity(Twestival) raises more than US $250,000

Lastly here’s a nicely writter guide by digiactive to get you started with Twitter Activism

Marketing Case Study: Tata Nano

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Tata’s Nano is not a car, it’s a PHENOMENON. Tata Nano is undoubtedly being looked upon as the next big(actually small) thing. With a lot at stake on Nano, it’s success is extremely crucial. Let’s delve into what all has been to market(online+offline) the car of the year.

Online Marketing:

1) Website: TataNano.com
A website dedicated to Tata Nano was up and running since January last year. The website saw huge spurts in traffic when it was the website was released and when the car was launched.

The folks at Tata have a done a good job at building a beautiful website which experience wise is also good.

The major sections of the site are
a) Galary (both pictures and videos)
b) Game(rather Link to a nice virtual driving game by Zapak)
c) Community
d) Why Nano?
e) Booking Details

The website is quite informative and easy to navigate while the chat feature is either programmed or buggy. The site also has a forum which is slightly active and has no signs of involvement by officials from Tata.

2) Social Media:
There are definitely some efforts to use social media to market the car. Not sure if there’s an elaborate strategy behind it all but here’s what’s being done.

a) Blog:

Though it’s certainly a step in right direction but clearly it’s a semi baked and half hearted effort with just two posts on the blog(managing 71 and 20 comments respectively) and no official replies to the conversation.

b) Orkut:
Orkut is one of the most popular social networking platforms in India and thus an obvious choice to pitch. There’s a user profile for Nano which has a few pics and videos and has around 350 friends. Also, there’s a group dedicated to the care which has around 11,000 members. The group was started back in May, 08.

c) Facebook:
Facebook is also a top networking site amongst Indians and there are some attempts to market Nano here too. There’s a fan page for the car with about 6000 fans, a few videos and picture albums. Here again the interaction levels from company reps are quite low(if at all).

d) YouTube:
There’s also a YouTube channel for Tata Nano which has some 78 subscribers and has managed to generated more than 10,000 views on videos of the car.

3) Online Booking:
There was also a lot of buzz surrounding online bookings for the car, I am not sure if this idea was implemented on Tata Nano’s site but it did definitely generate a lot of excitement on the web in general.

4) Nano Game:

As mentioned previously, the game by Zapak was a great move to spread word about the car and it seems to have really worked well in doing it’s job. There are a lot of claims that the game has been played millions of times since its launch. It’s a simple and easily accessible game, which anyone with a browser and internet connection can play.

5) Online Advertisements:
The blogosphere and indian media sites were inundated with ads for Tata Nano. The ads came in all shapes and sizes and were definitely noticed. Though not directly a part of marketing, it’s an important aspect of Nano’s promotional campaign.

Offline Marketing

1) Collaborations:
As a part of their strategy to avoid premium for booking Nano, Tata partnered with a few banks for releasing application forms. Though the reason behind the move was different, it did help a lot in marketing Nano as the banks used their resources to market their collaboration with Tata to attract more and more applicants. ICICI bank for example initiated a whole campaign to get noticed and spread the word. Icicibank.com had a banner ad on their home page for booking Nano, and also ran links inside the site for the same. Not only this, the banks hired extra part time staff to book the Car. Roping banks like ICICI and SBI helped in also offering loans for total payment of car and infact to surprise of sum Tata announced a bank interest on the applications for Nano which will be rejected in lucky draw.

2) Mall Promotions:
As is the case with most automobile companies, Tata too ran a series of promotional activites on Malls to get Nano in front of perspective buyers.

3) Leveraging Existing Infrastructure:
Tata, a giant brand that it is has also leveraged it’s umbrella groups to market Nano. Now you can find Nano <!– /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:””; margin:0cm; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:”Times New Roman”; mso-fareast-font-family:”Times New Roman”;} @page Section1 {size:612.0pt 792.0pt; margin:72.0pt 90.0pt 72.0pt 90.0pt; mso-header-margin:36.0pt; mso-footer-margin:36.0pt; mso-paper-source:0;} div.Section1 {page:Section1;} –>

merchandise, application forms and demo cars in Tata Indicom,Titan, Croma and Westside stores. Tata Indicom is also offering a money-back offer with every application form.

4) TV
Though Tata didn’t invest heavily into TV commercials, they did get a few channels to use the word ‘nano’ instead of small wherever possible. For instance, instead of anchors saying ‘we’ll be back after a short break’ on TV channels, they’re saying, ‘We’ll be back after a nano break.’

These are some of the marketing campaigns/tactics that I could find about Tata Nano, if you think I’ve missed something, just drop a comment and I’ll update the post.

You can also download this post as a PDF for future reference, Download

Word of mouth is no longer just about words

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One fine day while browsing at a bookstore I stumbled upon this rather intriguingly titled book “The Anatomy of Buzz“. I acted on my hunch, picked this book up and started reading it’s blurb. Half way into the blurb I realized I should buy this book and I did. “The Anatomy of Buzz” is a book about “Buzz aka Word of mouth” and it’s undoubtedly one of the finest books on the subject. A couple of months back Emanuel Rosen, author of the book, released “The Anatomy of Buzz Revisited”, with lots of new content and case studies focused around online buzz. I so liked the book(first one) that not only did I decide to buy the new one but also to Interview the author of the book for all of us. Here’s the interview, as it is. Thanks Emanuel for sparing your time to answer these questions for us.

Mayank: Why a book on Buzz ?
Emanuel: A lot of our decisions on what to read, watch and buy are influenced by buzz. There are thousands of books about advertising, but only a few about word of mouth marketing and buzz. It’s important for marketers to learn about how they can stimulate customers to spread the word.

Mayank: How has “Word of Mouth” changed since you wrote your first book (back in 2000)?
Emanuel: The basics have not changed, but now word of mouth is no longer just about words. We have many more opportunities to show our friends the products we like and not only to tell them about these brands. This is done on Facebook, flickr, Myspac, YouTube, and other forums.

Mayank: How are online and offline “Word of Mouth” related ?
Emanuel: They are both part of what I call “buzz” which I define as all the person to person communication about a brand. Most of this communication still happens the old fashion way–in face to face conversation. But online buzz is still very important because it accelerates the process.

Mayank: How did you try to build buzz for your first book and what all are you doing(plan to do) to build buzz for your new book ?
Emanuel: To promote my first book, Doubleday sent advance copies to over 2000 people, and it worked very well. The seeding for the new edition was more modest because we could afford to send the book to only about 300 people, but it’s working pretty well. I’m also running a unique book tour on a bus powered by recycled vegetable oil. This bus is mentioned in the first chapter of my new book, and it is being used by the National Outdoor Leadership School (NOLS) to promote their organization and alternative energy. You can read about the tour on my blog at http://anatomyofbuzz.blogspot.com/

Mayank: Are you working with a team/organization for spreading the word about your new book or you are doing it all by yourself ?
Emanuel: There’s a team at Doubleday that helps and provides resources and I do a lot by myself.

Mayank: Are you just relying on “Word of Mouth” or do you plan to advertise the book too ?
Emanuel: I’m a great believer in advertising as a supplement to buzz. Sometimes you have the budget to do it, and sometimes you don’t. My publisher advertised the first edition in the Wall Street Journal and New York
Times. The new edition may be advertised in smaller trade publications and online.

Mayank: How are you measuring Buzz for your new book / How can one measure Buzz(online and offline) ?
Emanuel: There are tools such as Scoutlabs.com that allow you to measure online buzz. You can also search Twitter, blogs etc. separately. We’ve made a lot of progress in this area and I added a chapter to the new edition
on measuring buzz. I also talk to many readers face to face before and after my lectures

Mayank: How has been your experience with Twitter and Blogs ? Are you using other tools too ?
Emanuel: Of course. I use both Twitter (@EmanuelRosen) and a blog to let people know what’s new. I also regularly search these tools to hear the buzz about the book.

Mayank: Where do you see Buzz(online and offline) in the next 5-10 years ?
Emanuel: Online buzz will increase as more people on this planet get better access to the Internet, but face to face will still be the dominant form of buzz.

Mayank: Do you plan to write another book on Buzz ?
Emanuel: I think I will.

You can read more about the author and the book here and here . Hope you all liked the interview

“The Anatomy of Buzz” is one of the books I recommend everyone to read.Here’s the list of other books I recommend.

Marketing Case Study PDF: Ghajini and Dev D

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The posts I wrote on Ghajini and Dev D’s marketing strategies have been one of the most all time popular posts on my blog, so much that they also rank really well in Google Search for keyphrases like “marketing ghajini”, “dev d marketing” etc. While I thoroughly enjoyed researching for them and writing them I wanted more and more film buffs and marketers to read about them and appreciate what was done and understand what more can be done when marketing feature films.

To make the case studies easily available and shareable I’ve converted them into PDF format. You can download them from the links given below

Marketing Case Study: Ghajini

Marketing Case Study: Dev D

Please share with others if you find them useful.

Marketing Case Study: Dev D

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January and February of this year are particularly important months for Bollywood. With lots of big budget films like “Chandni Chowk to China”, “Delhi 6”, “Dev D” and “Billu Barber” hitting the screen, there’s going to be a lot of competition to seek people’s attention and get noticed. The marketing teams behind each film would try everything they can to spread the buzz and build a sense of urgency to watch the film. Lets see how folks behind “Dev D” are going about marketing.

Lustline:

Before you go any further, pick up your phone and dial 022-61424800. Just dial it for yourself and see what it is, trust me, it will be worth the call charges(if you are dialing from India)

Welcome. To proceed, please certify that you are above 18 by pressing one.
On pressing one, you are greeted by a husky voice that says
“If you want me in English today, press one. Agar hindi mein chahiye toh do dabaiye.”

Though what happens on pressing the next digit maybe disappointing for most callers as instead of talking(or hearing) anything naughty, all they get to hear is “to get an autographed cd of the film visit the website devdthefilm.com” or “to get a movie poster visit the website devdthefilm.com” , it’s a brilliant example of something that has never been tried before. If the lustline ever worked the way it was said to work it’s great but even if it never really worked that way it opens a whole new world of interactive marketing. The possibilities of using phone and sms lines for involving masses are immense and hopefully, we would soon be seeing more being done on these lines.

Website:

You have to certify that you are above 18 to view the site, interesting.
The lustline is also available on film’s website, where again you need to certify that you are above 18 by and select a language to get going. Though I couldn’t really get past this stage all thanks to the awfully slow site. I still don’t get why all the film websites are made in flash, other than poor SEO they all take ages to load, spoiling the whole experience but alas no one really takes note of what people are saying about these things online( see month old rants here).

Though only a few sections are working, the all red site looks intriguing just like its trailers. I liked the community links section and the fact that it has links to 10 external web properties but the site could have been a lot better and engaging(engagement is almost zero).

Videos:

I am not really a TV person, so I rely on the web for updates on what’s new on the idiot box but if you are not like me chances are that must have come across

This song was uploaded on YouTube under the official UTVMotionPictures channel three weeks back and has got about 25,000 views while the official trailer uploaded two months back has been seen more than 59,000 times and has got about 117 comments, not bad at all.Not only this, UTV folks have been regularly uploading a minute long videos of the film songs every 7-10 days with the last one uploaded yesterday. Since the movie contains 18 songs, they can easily upload 10 songs without worrying too much. These videos have got almost 1,00,000 hits in total.

Abhay Deol gets tattooed

Audio:
The films music is also available via streaming at BollywoodHungama. Anyone who listens to the songs of the film will definitely talk about it and thus spread the word. Some like me, may decide to buy the audio cd too. These songs have been listened more than 25,000 times already.

(M)TV:

After reading this nicely written piece on passionforcinema I tuned to MTV and as mentioned their tickr is full of “atyachar”. What happens if you are pretending to be working in office when you are actually playing games ? Professional atyachaar etc etc. It’s another nice way to spread the word(like I just did). There are film promos playing every 5 minutes across the news channels, even if you want you cannot miss them.

Facebook:
An active official group with 920 members as of now, 7 videos, 86 stills from the film. The good thing about the group is that it’s regularly updated and admins are also participating in it.
An active fan page which is also heavy on content. The film has 686 fans already.
There’s also an event about Dev D’s tattoo launch. This is an interesting way of involving online audience into offline activities.
Translate the lyrics contest: There’s also a contest to translate emosanal atyachar into English & get an autographed CD

Things definitely seem to be in the right direction as far as facebook is concerned.

Other social networks(Fishing where the fish are):
Not on facebook but want to join the film group, no problem. The film has official groups/communities on orkut (176 members), perfspot (137 members), hi5 (30 members), fropper (26 members),
bigadda (16 members) and goyaar (10 members).

It’s worth mentioning that despite the size of the group/community the information and content is same across all these groups and apparently there are profiles of some of the cast and team members also on most of the platforms covered.

PFC:
passionforcinema is the biggest platform for Hindi film buffs and lots of experts in the field blog there. Anurag being an active blogger at PFC has written a lot of the film and engaged with his readers. There are lots of other posts written by other folks about the film.These posts must have easily got more than 10,000 views. There’s also a deleted scene video from the film exclusively for PFC which is certainly a great idea.

Controversy:
Nothing works better for making noise than a planned or accidental controversy. Dev D also has its share of controversy in the claims the film has reignited the infamous DPS mms scandal.

Merchandise:
Not sure if it’s the right category but if news sources are to be believed there are plans to launch
“Dev D Condoms”. If they pull of this one, it will be an historic(not necessarily successful) tactic, which will create a lot of buzz and be a remarkable event in marketing of bollywood films.

The marketing strategy for the film includes both offline and online activities, while Ghajini’s online marketing was more focused on stand alone sites, it’s focused more on social networks in the case of Dev D and apparently it has got to do with the fact that the producer of the film is UTVSpotboy. Apparently, they have a platform and a methodology which is used to promote their films. Given the rate at which buzz is spreading for the film and the fact that its release is about three weeks away chances are it will see a grand opening. Lets see if they come up with something else till the release date and how the movie performs.

Update: You can also download the case study in pdf format here

Marketing Case Study: Ghajini

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Aamir Khan as most of us as Bollywood Fans know is not only a brilliant actor but also an intelligent marketer. In times like these when the success of a film hugely depends on the business it does in the first two weeks the marketing genius leaves no stone unturned to spread the word for his films and create a sense of rush among his fans to watch the film asap. Ghajini is the latest offering from Aamir’s stable and needless to say he’s all over the place promoting it and pulling off acts that’ll put most marketers to shame.
Also what’s noteworthy is the fact that Internet Marketing for Ghajini has been a very significant chunk of the overall marketing strategy. Hungama is the brain behind the Internet Marketing for Ghajini.
In this post lets try to find out various tactics that went into marketing Ghajini and how they were executed.

1) The Look(Online & Offline):
Think Ghajini, Think Aamir khan’s new and conspicuous hair cut and all those tattoos. That hair cut is the latest rage in country. Huge and never thought of before efforts have been made to imprint his hairdo into audience’s mind.

Online Tactics:
a) Aamir’s blog carries a full screen sized picture as on the film posters.
b) Two of the three websites related to the film also have a big bare chested picture of his on their homepage to reaffirm the associations ( http://www.wallofsuspects.com/ and http://www.rememberghajini.com/ )

Offline Tactics:
1) First and Foremost Aamir Khan still has the same haircut.

2) Aamir and his producers tied up with leading multiplexes(PVR, BIG, Cinemax) across the country to give all the ushers, ticket-sellers the distinctive “Buzz-cut” that Aamir sports in the film.
3)Aamir personally gave the ‘buzz cut’ — the hairstyle the actor sports in Ghajini to his fans in Delhi

2) Getting fans Involved(Online):
Aamir & co have got another important bit right i.e “Interactive promotion”. Rather than doing one way communication/broadcast through the film site or simply sharing content they’ve involved his fans in the film’s promotion.

wallofsuspects: A supporting viral website for the film aims to replicate a similar concept from the film. To checkout the wallofsuspects one needs to have a code which can be obtained by uploading your or your friends images. One can also provide their mobile number which can be used to intimate if they win some prize.

findghajini : Another viral website built around the film. It’s a viral gaming application where the users can play the role of Aamir’s character in the film and try to find Ghajini through the clues provided.

3D PC Games: 25th Dec will see the release of the film and also India’s first 3D PC Game built around a movie. This is the first time there will be a complete game built around a movie. Lots of people are looking forward to it, lets see how this one goes. Here’s the video for the making of this game.

3) Getting Media Involved(Online):
Now that he’s got his fans involved what’s left ? Yes, The Media. Aamir & co have tried to engage media persons and add a level of personal touch to the whole affair. http://www.rememberghajini.com/media/
is the place where media people can upload their pictures to which Aamir can add notes based on their previous interaction(s) with him. This repository will help him in remembering those media people more vividely and the those who register will in turn get information kit on Ghajini along with Aamir’s personal note about them.

As reported in one of the comments here Ghajini’s marketing team shared movie stills with their site so that they could be used for promotion.

4) Maintain Suspense and Throw Hooks(Online):
Unlike other film sites the sites for Ghajini are not focusing much on the synopsis of the film or the main plot(Which is out in open) they are instead focused on certain events of the film(finding the killers etc) and are leveraging them. In addition to this there are some hooks which are meant to form certain associations and build mind maps. Extending the theme from film after every 15 minutes the user gets redirected(forget everything) to the home page no matter what page they were at. Remembering the date(Remember Dec 25) on which the film will be released is another one, quite prominent and common through the sites.

5) Associations/Collaborations:
The idea for this post started when while starting my Tata Sky I saw a Tata Sky ad featuring Aamir n Gul Panag. I mistook Gul Panag for the new actress and thought that its a great way to promote the film. Every time Tata Sky starts the viewers get to see the new ad, awesome. While Gul Panag maybe not be related to Ghajini’s Asin but as per the developments here starting tomorrow all the Tata Sky viewers should be seeing this new ad with Asin opposite Aamir khan.

Tata Sky also has a contest specifically for the film and has chosen Asin as their new brand ambassador. Not only this there’s a splurge of videos about making of Aamir’s body for the film. First time I saw the footage taken though out the course of his body building on Tata Sky and later it was all over the news channels. Giving people more and more reasons to talk about the film I say.

Van Heusen has launched a similarly-named collection for today’s uber-confident young men that is inspired by the movie. Van Heusen to promote the new range also organized a fashion show in which models sported Khan’s clothing style from the film, but also his hairstyle.

Then there’s “Tata Indicom‘s outbound dialer service with Khan’s pre-recorded voice. In this a Tata Indicom service user will get a call in Khan’s voice, asking the caller whether he is Ghajini and will tell the caller that the film is releasing on 25 December. Tata Indicom plans to reach out to 10 million customers with these outbound dialer calls. Tata Indicom is also advertising on TV for mobile downloads of Ghajini songs.” – businessofcinema.com

Samsung will be launching special Ghajini edition of models L700 and M200 of its mobile phones of L700 and M200 models. These handsets will be pre-loaded with ringtones, pictures and songs from Ghajini. Ghajini is the first Indian film to release a handset as part of the film’s content.

Aamir has also tied-up with some leading sculptors who are creating replicas of Khan’s Ghajini look. These sculptures would be installed at various multiplexes in the country.

The first phase of Ghajini’s marketing life cycle has been quite active and promising lets see how the second phase of Ghajini’s marketing life cycle fares. Made with a budget of around 50 Crore and with marketing expenses of about 14 Crore Ghajini doesn’t really need a long run to pull things off monetarily.

Irrespective of how the film fares it sure has some important lessons for all of us.

You can also download the case study in pdf format here

Stand, Stand for what you believe in

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A brilliant ad from Bharti

When you stand for what you believe in, you can change the world.

Ready, Steady and Startonomics

What makes Ideas stick ?

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Do you remember hearing/reading that most people use only a very small portion of their brains ?
Or the story of a guy who got injected with a syringe in a movie theater and had a sticky on his back that read “Welcome to the world of aids” ? or the fact that Nostradamus had predicted 9/11 ?.

While facts/urban legends like these are as far from truth as possible what’s surprising is the fact that they are unbelievably popular and widespread. This and more is the subject matter of Chip and Dan Heath’s book
aptly titled “Made to Stick“. The book tries to reverse engineer what makes ideas, messages, proverbs and urban legends stick. Stick here means that they tend not only to pass the test of time but the fact that they are viral and transcend borders of languages, regions, religions and more.

According to “Made to stick” for an idea to stick it needs to have the following attributes.
S – Simple, U – Unexpected, C- Concrete, C-Credible, E-Emotional, S-Story –> SUCCES
Simplicity helps in virality because simple things are easy to retain and reproduce/share.
Unexpectedness helps in gaining people’s attention by offering them something that’ll surprise them to pay attention and maybe think.
Concreteness helps in visualizing things which in turn adds life to a thought/idea and fosters retention.
Credibility helps people to trust and believe things. Before sharing something one has to believe it first.
Emotional chord has to be stuck for people to start caring about anything to the extent of sharing it with others or doing something about it.
Stories help open a new & indirect channel to reach people who otherwise wouldn’t have bothered to hear things upfront. Stories can inspire people and help them gain from vicarious experiences.
You can use the SUCCES checklist to evaluate any idea for its stickiness.

There are numerous instances in our daily lives when we come across things which involve making ideas/messages stick. Think ad campaigns, campaigns asking for citizens to maintain cleanliness on roads,
parents telling kids about hazards of smoking, classroom teaching, board meetings and much more. If you think about it, the scope of application for the methods and concepts to make ideas stick is unbelievably large and it has huge potential for optimizing things and solving problems.

As an exercise you can try reverse engineering ideas/messages/ads/urban legends that you remember and see what makes them stick and try using those attributes to make your ideas stick.

The Remarkables: Meow 104.8 FM

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Delhi’s Radio space has become quite hot these days with more than 10 FM channels vying for a bigger chunk of the pie. Leaving aside a couple most of these channels are alike(at least to me) and unless you are an avid listener chances are you too won’t be able to tell X from Y.

What really comes out as being Remarkable in this chaos is 104.8 FM or better known as “Meow FM“. Talking about being remarkable, Meow(India’s first just for women radio station) that came to life in June 07 is easily the most unique one. I listen to it every once in a while and what follows are a few things that make “Meow” Remarkable.

Niche Target Audience:
Instead of targeting everyone(which actually means targeting “no one”) they have focussed on Women folk, which is their biggest and probably best differentiator. This is a big plus as now they can mostly focus on airing programs that strike a chord with women without worrying much about the other gender. So now they can host a show like “Mama Meow” and even ask audience to tell “five innovative ways to break news about their pregnancy to their families” without thinking twice.

Different Ball Game:
While other FM channels are busy being better DJ’s(playing music) Meow has ventured into a different league all together. Rather than being just another music station they’ve come out as a talk based radio station which instead of RJ’s has what they call “On Air Hosts“. “Empathetic Interactivity” being one of their core value propositions this makes a lot of sense(even more for a women focussed channel) as
1) Talking/Sharing is one of the basic human necessities/traits.
2) It’s informative(knowledge sharing, listening and learning from other’s experiences and so on).
3) It has a HUGE audience(how else can you explain, people calling even before the host has finished telling the topic of conversation or people trying to call for days till they get to talk ?).

Client Relationship:
Another thing that impressed me about Meow was the way almost all their hosts talk to their callers and build relationships with them. Be it addressing some callers by adjectives like “Darling” or “Sweetheart” or asking someone who called after a hiatus “Why are you calling us after a long time ? Don’t you love us ?”.The way they handle and treat their callers is simply amazing, it works great(especially with women) and am sure they must have made some real(off the phone) relationships with some callers.To summarize in one line “try to make each customer feel special”.
I guess that’s what they are doing and doing it quite well.

Some other things that click are:
1) Good content with a variety to target various sections of women folk.
2) Great marketing(by making a noteworthy statement with the usage/symbolism of word “Meow” and other things).
3) Roping in different people with public appeal like Dr Kiran Bedi and regularly having guest hosts.
4) Anil Srivatsa(those who’ve listened to his show know what I mean).

These are some of things that I think make “Meow 104.8 FM” click, not sure about the RAM stats.They might make things a bit more cheesy from here and attract more earlobes by adding more girlie features on say shopping(discuss things like what you shop, where you shop or reviewing some shops etc) or better a gossip section(share the latest gossip in your office,college etc or in bollywood).

“Women carry the reputation of being talkative, hence Meow. Through Meow FM, we are letting women do what they do best – talk ” – Anil Srivatsa, COO, Radio Today 🙂

All Things Startup

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