Just a quick warning to folks reading this that there’s a Phishing email doing that looks like it’s from the Indian Tax Department is doing rounds. The email text reads

Averse that some of us have become to reading the complete text I clicked the link that took me to

and it was only when I saw the card number and card verification number that it occurred to me something’s not right here. On close examination things started to fall out of place. This page is a cleverly devised one and can make a lot of people fall for it unless they are alert enough. The right side pane have links to actual sites and the look is a complete rip off from an official site. While this might be a clever attempt it isn’t perfect and here’s why(keep this things in mind for similar situations)

1) Asking for Card Number and/or Pin: If anyone needs to transfer money to you, all they need is your name, your bank account number and branch. There isn’t any need for a credit/debit card number and pin

2)  Non Clickable Icons/Links: On trying to find where various links on the sites are pointing out I realized that left pane is just an image and not an html section with actual links, the same holds true for the footer which looked genuine but is just an image

3) Generic Name: On a closer look you’ll realize  that all the text from email to the web page is not being addressed to you or anyone in particular. It’s just a generic text like ‘Dear Applicant’ and a silly ‘Dear Income Tax Department of India customer’  for email

4) URL: The site URL could be a great pointer in Phishing cases and the URL here (http://indiataxrefdep.com/folder/) reveals that something isn’t right here. When was the last time you accessed a government site which had ‘folder’ in it’s url?  Also, aren’t government sites on the ‘.gov.in’ domains?

5) Email Sender: It’s really important to check the sender email id of such emails(which I didn’t check in the first place to be honest). On second thoughts a quick look at the email id would have cleared all doubts, the sender email was ‘fihktr@yahoo.com’. Yes, an Income Tax Department email coming from a yahoo mail id.

These five tips should be helpful in figuring out if an email is a Phishing attempt or not. Feel free to add more points to the list.

I had written a similar post to avoid being Phished on Facebook, you can read it here

I’ve been a great fan of Seth Godin ever since I read ‘The Purple Cow’ early last year. I really liked the book and am re-reading it again

The book talks about how a product/idea needs to be remarkable to able to spread like fire and succeed. The books lays emphasis on how marketing should be a part of product design and not just a follow up process after product development.

Call it a co-incidence that while facebooking I stumbled upon a link that led me to ‘Easy Tiger Corp’.

[Disclaimer: The content below might hurt your senses]

Easy Tiger Corp seems to have taken a leaf from Godin’s purple cow by offering something remarkable(weird?). Easy Tiger Corp (ETC) makes pre-stained clothing that free people from the embarrassment of having soiled clothing by selling clothes that come already soiled and thus making it a personal decision to wear soiled clothing and not a source of embarrassment.

Sounds weird? You are not alone in thinking that. But I wouldn’t get into how good/bad the idea is but I’d like to point out the fact that irrespective of how good/bad it is, it makes people talk.  The product by it’s sheer design has a lot of remark worthy points

1)  ‘Pre-stained’ clothing : When everyone is selling you detergents to remove stains, here come’s a product with in built stains. Readers from India might recall Surf Excel’s ad ‘Daag Acche Hain‘ (Stains are good) with completely opposite stand towards stains then what’s taken normally

2) Sense of Humour: With a product like this, you need a lot of confidence and sense of humour to do business and looks like the ETC folks have got it all. A quick look at the story of how the idea happened on their about us page and the on your face FAQ page confirms the same.

3) Hate all/Love some: Pre-stained clothing is clearly not a mass market product. In fact it’s quite the opposite it’s a product that most people will hate but a selected few will/might love. Then again the chances that those who like the idea or product will on average talk to more people about it.

To get more attention ETC has launched two contests since their inception in July 2009 namely the ETC YouTube Ad contest and the super remarkable ‘World’s Dirtiest Underwear Competition‘

ETC has been getting some coverage in the blogosphere and it remains to be seen if Philip the guy behind the company would be able to leave his day job and jump into ‘Pre-Stained’ clothing full time. But what ever the case be, the point of this post is to share an example of a remarkable idea and product and how easy it really becomes to market them. Also, keep in mind being remarkable is quite different from being ridiculous.

Is your product/idea remarkable?

If you are a blogger from a metro Indian city with decent online presence chances are you might have been contacted for some brand sponsored blogger meet or the other. While I am not sure about how things stand in other parts of the country, Delhi is definitely seeing a lot of activity on this front. The PR firms and Social Media agencies are increasingly going all out to woo the bloggers to help them spread the word about their clients new product, service etc. Given the fact that me and my fellow blogger friends get invited to an event/meetup every ten days you can imagine how things stand today and where they can go from here.

While being a Blogger and Social Media guy I am quite happy to be a part of the new scheme of things but I am not exactly happy with the way ‘Bloggers are being pitched’ by PR, Blogger relation firms and Social Media agencies and I am not alone in feeling this way about the way we are approached and followed up.

While a lot has been said about this already. I’d like to share a quick list of Do’s and Don’t s for approaching us (Bloggers) and hope the local agencies/individuals will learn a thing or two from it and in turn make things better for everyone involved.

The below mentioned list is for people who want to do their jobs better and are willing to make an effort for the same. So if you are one of those lazy guys who don’t want to make an effort, skip the post.

Don’ts:

1) Don’t Send Bulk Emails/SMSes: While it might be the easiest way or the only way you know of to send email to a dozen folks, it is counter effective. Such bulk emails trigger the spam alert which I am sure would be the last thing you want. Also, being personal in your emails shows that you have spent some time on those emails and most bloggers would appreciate that. If you are new to the job or need to further fine tune the sending email bit, you can checkout ‘5 Tips for Writing Better Emails‘. The same applies to SMSes also.

2) Don’t Spam: Contrary to what you might think, sending multiple emails or smses about your client’s product or the agenda/reminder for your meet don’t guarantee any results. If I am interested in learning more about your product I’ll ask for it and the same goes for attending the meet or reviewing the product. If I am keen to attend the meet I’ll attend it, sending me reminders every 2-3 days. Bombarding me with information about your product/meet might make me lose all interest.

3) Don’t Instruct: I am not sure how it works with journalists but telling bloggers what they should and shouldn’t write isn’t the best thing. Giving them pointers or sharing key points is good but telling them you should write ‘this’ or you can write ‘that’ isn’t.

4) Don’t Act Desperate: Yes, it’s plain stupid when PR/Agency folks start acting desperately to ensure a bloggers attendance or getting them to write about something. If a blogger finds your event interesting and they can fit it nicely in their schedule they will attend  it, asking them to send a cab or pay for conveyance generally doesn’t help. Similarly asking them to test a product or share it with their friends multiple times ends up doing more bad(though not easily visible) than good.

Do’s:

1) Know the Blogger: It might sound obvious but I am sure most people who approach bloggers have almost no clue about them. You need to spend some time researching about the person behind the blog. The least you can do is to find out some background of the person and what he/she likes to write about.
It helps you to verify if the blogger in question would be interested in learning/reviewing your client’s product.

2) Plan Reasonably: This is another aspect that needs some fine tuning. Bloggers are people too and majority of them(at least the one’s I know) are not full time bloggers and don’t make their living out of just blogging. Some have 9-5 jobs, some have businesses to run and thus a bloggers meet scheduled in the middle of a work week and that too in afternoon is unlikely to find any takers and pestering ‘em won’t help much. So it’s a good idea to take these things into consideration before planning a meet.

3) Build Relationships: If you are serious about your job and are thinking of long term associations you should definitely spend some time and effort in building relationships with bloggers that you’d like to involved with. Assigning blogger(s) to an individual is a good way to approach this unlike anyone from the PR firm emailing or calling any blogger at random. My response would definitely be better if I know the person approaching me beforehand and have had interactions with them before.

Here are some of the links you might want to read

1) http://www.globalprblogweek.com/archives/the_pr_lessons_of_a_.php
2) http://pulverblog.pulver.com/archives/008349.html
3) http://www.toprankblog.com/2007/08/how-not-to-pitch-a-blog/
4) http://www.ogilvypr.com/en/expert-view/7-tips-pitching-bloggers

How has been your experience as a blogger or PR/Agency person pitching bloggers like?

Update: The findings of a Global Blogger Survey done by Text 100 a few months back should make things even more clear for PR folks

If you’ve been to a PVR cinema ever you might remember their movie schedule. Here’s a screenshot for your reference (sorry for the low quality picture).

Did you notice anything?
The listing/sub-section for PVR cinemas in South Delhi looks exactly like the subsection for West Delhi. Exactly my point.

Every time I pick up this schedule I invariably feel there’s something wrong about its design and the problem is that it’s really a pain to find out where the theatre in question(the one(s) you want to check) is located in the schedule i.e. Unless you’ve ingrained the complete  movie schedule layout in your head you will have to spend time locating the cinema of your choice (middle right or left bottom or extreme right top) and the PVR guys haven’t helped us a bit with this problem. Their approach is simple, list all the PVR theatres in NCR, categorize them according to locations, put them class wise (PVR Premiere on Top) and mass print it for each of these theatres.

While this might sound obvious(and most easy) way to go about this situation, it certainly isn’t the best (it takes some time to locate your theatre of choice) and many of you might agree that folks at PVR could do a better job at it by customizing their schedules a bit.

Wouldn’t it be nice for them to print 5-6 different schedules for various regions (North Delhi, South Delhi, Gurgaon etc) if not for all theatres and highlight the show timings for each one of them (for ex: the movie schedule for North Delhi has first/top most space for North Delhi cinema listings)?

What say?

Call it generalization but I’ve always felt that Customer Service is just lip service for most small and big companies in India. The bigger they(companies) get the ridiculous their customer service becomes. Talking about customer service or its non-existence brings me to Aircel.

Aircel is a joint venture between Maxis Communications (Malaysia) and Apollo Hospital Enterprise Ltd (India) and has more than 18 million subscribers(source: wikipedia). Those in India would remember Aircel from its awkward tune and TV ads starring Indian cricket team captain MS Dhoni which were aired endlessly for months. Aircel apparently has a 200cr media budget and it shows by their massive ad spend both offline and online. Aircel is a typical case of  The TV-Industrial Complex which goes like

Buy TV Ads –> Get More Distribution –> Sell More Products –> Make a profit –> Buy TV Ads

While they maybe doing a a good job at buying more ads and getting more subscribers I seriously doubt if they are doing any good beyond it. In case you are wondering why do I think so, here’s the thing.

Last Friday(25th sep) I happened to buy an Aircel connection on a whim. Actually I was out to buy a vodafone prepaid connection for my brother but due to its unavailability we thought of giving Aircel a try and given the plans I was told it definitely looked like a wise decision. The new connection was activated in minutes and I was a happy man but that happiness wasn’t for long. When I reached home (about 5 minutes drive from the Aircel showroom/office) I was surprised to find that phone had no network coverage and putting the new sim in three different cell phones didn’t help a bit.

Freaked that I was I tried getting in touch with their customer service but despite hearing ‘we are keen to talk to you’ messages I couldn’t get through the customer care executives in 4 different(2 by my brother) calls that I made which lasts 2-3 minutes each. While cursing Aircel I thought of checking out their site for a possible solution and got to this page

(Aircel doesn’t think it’s useful to give phone numbers of its various offices/showrooms)

and immediately sent them an email

As you can see I wasn’t really hoping anyone at Aircel would read that email, let alone act upon it and Aircel lived up to its expectations. However that wasn’t it, I went to their store the next morning (10:30 AM) and got the executive there to register my complaint and on being asked how much time will it take to get it resolved and should I really expect any solution for my problem(I really don’t expect them to put a tower near my locality just because I complained) I was told complaints are addressed in 24 hours and they(Aircel) are installing 10 new sites a month based on customer feedback (like I will buy that).

That was Saturday morning and I waited in vain till evening to get a call on the alternate number I had given (Email reply is obviously out of question). I asked a local shop keeper about Aircel network and he too agreed that their network coverage is quite bad. Without wasting any time I bought a new Airtel connection(which is doing pretty good). Curious to see what others think of Aircel I did a search on Twitter

and a quick search on Google revealed

More Aircel Complaints can be read here and here. There’s also a post by Abhishek aptly titled ‘Aircel India: false start‘

Now that we’ve seen how bad things are with Aircel one can only wish if Aircel was listening and spending money on building better network/services instead of spending millions on roping in celebrities for lame TV ads.

How has been your experience with Aircel?

PS: Had it not been for a long weekend and some optimism on my side in hoping for a reply, I would have written this post on Saturday itself

A really basic/beginners guide(13 slides) to

It’s been about a year and a half when I first wrote about Meow FM. For the uninitiated Meow 104.8 FM is an Indian talk based radio station that’s aired across Delhi, Mumbai and Kolkatta.

I’ve been thinking of reviewing Meow FM again to understand and share how it has evolved since then but it was only after one of the hosts at Meow emailed me to know “what I feel about the station” that I finally got down to write .

It took me about a week or so to listen to Meow at different hours to see what exactly they are upto and here are a few things I managed to gather.

1) The “A-Stars” Migration: Ever since last year there has been quite a few A-Stars that have left Meow FM for various reasons. Those who’ve left include Hosts Jaishree(last year?) and Rochie(July 9th) and COO(and host) Anil Srivatsava(June 2nd). The roots of migration of A-Stars in this fashion can mostly be traced down to the boardroom (bad policies or management, or both) and I assume that’s the case with Meow too.

Given the fact that the business Meow is in, the loyalties are almost equally(if not more) associated with the Hosts and the station, the station would have definitely felt the heat.

2) Talks are making way for Music: While during its initial days Meow was as much about conversations as one could be but I feel things are changing. Possible the Host exodus is the reason behind it. With just a few quality Hosts (Ginnie, Divya ,Manisha and Ved?) to handle about 14 hours of airtime(7 am – 9 pm), playing more music is inevitable. I remember listening to non-stop music for about an hour yesterday around 12-1 pm.
As it turns out Meow is mostly about music on weekends, which isn’t particularly good for people like me.

If in case this music fever spreads to weekdays, Meow will lose out on a good differentiator and even if Meow has to play more music they can try to make the whole process of the music selection a bit more interactive. A simple thing could be to ask listeners to SMS songs they’d like to listen(not sure if they do it already)

3) Diluted Positioning: While I don’t have any official word on this but off late I’ve started to feel that Meow is no longer aimed at just women. Be it the fact that they now have a male host for their 7 AM show or the fact the hosts no longer re-iterate Meow is India’s first ‘Just for women’ radio station. Also, unlike previously where male callers were allowed on just a couple of show(Tu-Tu Meow Meow & Top Cat) and on weekends(?) you can hear them on practically every show now.

If there has been a change in their target audience I am afraid Meow will find it increasingly more different to survive the competition and if there isn’t such a change they should try to leverage their positioning a lot more to do more tie-ups and eventually attract more women to them.

4) Focus on Quality: While other radio stations are still busy doing silly spoofs of Sholay’s Gabar or Sunny’s Papa ji dialogue, meow continues to add value by talking about meaningful things. Meow 104.8 FM offers by far the most intelligent conversations across the radio frequencies. Not sure if most RJ’s(from radio mirchi to fever) are stupid or they pretend so to sell to the masses but I am quite happy to note that Meow has a better lot of Hosts which continue to talk sensible stuff.

It’s not surprising that Meow has Dr Kiran Bedi as a co-host on one of their shows and they can also boast of having a great weekly book club.

5) Community: Meow’s ning community started by Anil reflects its listeners loyalty. With about 10,000 members @ ning they have a wonderful community of their customers available for free. This goes on to show that people love the station and want to stay connected.

While I haven’t noticed extensive efforts aimed at making the most out of their community they can do a lot of things and make the most of it though I am not sure how it’ll work out with their ning community as it was created by Anil who is not associated with Meow anymore.

I’d like to conclude by saying that Meow has definitely not reached the place it should have given the strong grounds it started with and it’s a very crucial stage they are in and if they don’t do the right things game could swing either ways.

PS: Meow please get your site re-designed and if not at least update the content. It looks like the site hasn’t been touched for ages.

Update: This post is also available on radioandmusic.com (http://bit.ly/5eT7Z)

It isn’t often that you get a chance  to listen to the likes of Alok Mittal and Pramod Bhasin and TiEcon is one of those very few platforms that offers you a chance to not only listen but also to interact with successful entrepreneurs and connect with them.

On 18th and 19th of September I attended my first TiEcon at Delhi’s Taj Palace. Being a first time attendee I wasn’t really sure of what to expect from the event which looks as serious(boring?) to a 26 year old as it can be but thankfully I gave it a try, for it was well worth it.

Five minutes into the registration I happened to bump into Amit Agnihotri (Director-Exchange4media) and there was no stopping to meeting new and interesting people. As mentioned in my previous post I was invited to the conference as a blogger and as it turned out we were to register(and enjoy some privileges) as press which included reserved seats in the second row, dedicated room with continuous beverage supply etc.

Day 1 had quite a few interesting and relevant panel discussions on

• Starting Up – Is there ever a right time?
• Biggest “Marketing” Bang for the Buck
• Smart Innovation

It helped that the panel members were experienced entrepreneurs and professionals from big brands like Pepsi, Samsung and Microsoft.  The session on Smart Innovation led by Prof Anil Gupta was particularly interesting. It was wonderful to learn about various innovations happening in the country at the grass root level.

In parallel to the main sessions/panel discussions there were small ‘Guru Sessions’ happening in another hall. These sessions had 2-4 VC’s or Successful entrepreneurs answering questions to a small bunch of 25-30 people. These session due to their small size were more personal and gave the attendees a very good chance of networking with the speakers.

If you thought the event was all about successful people sharing entrepreneurship gyan with young entrepreneurs or wannabe entrepreneurs, you couldn’t be more wrong. While learning a thing or two from seasoned entrepreneurs would definitely be on the agenda the real deal was NETWORKING. Acting on the feedback from last TiEcon the TiE folks had smartly booked a separate hall(or two?) for just networking and there were other small sessions happening in parallel to the main panel discussions. So sitting through a session which you aren’t finding interesting for whatever reason is not mandatory and there are about 5 other halls where you can go and randomly bump into someone and get talking.

In just a matter of minutes you can sense the fact that TiEcon 2009 was designed to facilitate networking and to be honest it did the trick. A look around any hall will confirm the same, you could see numerous 2-5 people groups scattered across the Taj Palace(even in the Lobby) interacting and/or exchanging business cards. I too tried a bit to meet some new people and ended up collecting some 40 odd business cards(gave lesser cards than that).

The exchange of follow up mails has begun, let’s see where things  reach eventually.

All in all TiEcon Delhi 2009 was worth every bit of energy and effort spent. Shall look forward to the next years conference.

Email notifications for various actions(like new friend request, new follower) play an important role in getting a user back to the site and making them perform an action (accept/deny or follow back). Also, given the huge size of various social networks and thinking of these emails as a customer touch point it’s helpful to have a nicely designed notification email template. I’ve written a couple of posts on the same earlier too.

In this post I’ll try to compare the notification email by various popular platforms for the basic action of getting a new friend,follower, subscriber etc and see whose doing what and what could they do to make things better.

1) Twitter:

Format: HTML; Display Pic: Included; Call to Action: Visit profile; Direct Action: Block

This template is mostly good enough to decide if a user wants to follow back another user of not but by having a direct follow button would have helped.

2) Slideshare

Format: HTML; Display Pic: Not Included; Call to Action: Visit profile; Direct Action: None

This template is plain and simple but it doesn’t have a display pic for new follower and it doesn’t have a direct button for an action. Also, it has two links which point to the same page, which isn’t the best thing .

3) LinkedIn

Format: HTML; Display Pic: Not Included; Call to Action: View Invitation; Direct Action: Accept Invitation.

While Linkedin has a direct action button they don’t have any detail about the user in question. Here again a picture or some more description will be helpful.

4) FriendFeed:

Format: HTML; Display Pic: Included; Call to Action: None; Direct Action: Subscribe back

Friendfeed has by far the best designed email notification template in which they have the display pic, last few updates and just one link to get direct action(subscribe back) from the user

5) Facebook:

Format: HTML; Display Pic: Included; Call to Action: Visit request ; Direct Action: Accept Request.

Facebook has changed it’s notification from the older one (active till 14th september 09). While they have definitely gone the Friendfeed way, the name  of direct action button is Login which doesn’t kinda look right.

Format: Text; Display Pic: Not Included; Call to Action: View Request; Direct Action: None

6) Orkut:

Format: HTML; Display Pic: Included; Call to Action: Visit profile and Visit friends page; Direct Action: None

Orkut too like slideshare has two links to the user’s profile and a third link which reads ‘visit friends page’ but it takes you to a separate ‘add friends’ page ala facebook.  Also there is no direct call to action here too.

While there could be reasons for not having a direct action button for Facebook and  Orkut(because they need to group friends into categories for example) some sites like Slideshare and Twitter can easily pick this.{Tip 1}

Having two links to the same profile page is definitely not wise and needs to be taken care off {Tip 2}. Other tips like having some profile info and a display picture can help {Tip 3} in a direct call to action(button etc) {Tip 4} if there is.

As you might have noticed eventually every notification email has moved to HTML format as it has more options like better looks and including a direct action call. {Tip 5}

What do you think about these email notifications?

If you are an aspiring entrepreneur dabbling with questions like

What exactly is entrepreneurship all about?
What is the right time to start up your own venture?

or if you’ve already started up your venture and want to know

How to scale your business?,
How do really go about the whole funding business ? etc then TiEcon Delhi 2009 is the place for you to be.

TiEcon is one of the biggest conferences in India on entrepreneurship and is aimed at inspring and educating entrepreneurs on various aspects of entrepreneurship and the relevant growth opportunities.

TiE (The Indus Entrepreneurs), the organization behind TiEcon Delhi 2009 is a global not-for-profit organization dedicated to the advancement of entrepreneurship. With 53 chapters across 12 countries TiE’s mission is to foster entrepreneurship globally through mentoring, networking, and education. Dedicated to the virtuous cycle of wealth creation and giving back to the community, TiE’s focus is on generating and nurturing the next generation of entrepreneurs.

What differentiates TiEcon from other conferernces/events aimed at entrepreneurs is the fact that

1) TiEcon is at a much bigger level:

Some Numbers for Tie:

• 2,500 experienced entrepreneurs and business executives as charter members.
• 11,000 aspiring entrepreneurs and professionals as members.
• More than 500 events with over 70,000 attendees worldwide.

Given the scale at which TiE operates and the fact that the Shri P Chidambaram(Home Minister) would deliver the inaugural address for Tiecon Delhi 2009 it’s easy to imagine the scale of the event. The scale is also wide as unlike most other conferences aimed at entrepreneurs there aren’t really any restrictions on the size or kind of startups. For ex: There will be sessions on security and renewable sources of energy

2) Platform to meet the policy makers:

Another aspect that puts TiEcon in a different league is the fact here you can get a chance to interact with the policy makers for your segment/industry of interest.  This in itself is a great opportunity for entrepreneurs to interact and connect with people who decide various policies. For ex: A couple of speakers from government include Mr. Dinesh Rai, Secretary, Ministry of Micro Small & Medium Enterprises (MSME) and Mr. Deepak Gupta, Secretary, Ministry of New & Renewable Energy.

3) Exposure to other sectors/industries:

While the most an attendee can get to learn at a typical startup event is within the realm of that industry(tech mostly) but in an event like TiEcon one gets a great chance to learn more about other segments like Energy, CleanTech and Education.

4) Attendees:

Here’s a screenshot of some of the attendees/delegates.

You can find the complete list here

While I’ve shared just four reasons I am sure there will be a many more reasons for you to attend TiEcon Delhi 2009. Here are the details for TiEcon Delhi 2009

Dates: 18th and 19th September 2009
Venue: Hotel Taj Palace, New Delhi
Agenda: http://www.tiecon-delhi.org/agenda.asp
Registration:  http://www.tiecon-delhi.org/registration-group1.asp

The folks at TiE invited us(bloggers) to share more about TiE and TiEcon for a pre-event round table yesterday and were kind enough to offer free invites to attend the event

You can connect with TiEDelhi (Delhi chapter of TiE)

• on Twitter: http://twitter.com/TiEDelhi
• on Facebook: http://www.facebook.com/TiEDelhi?ref=ts
• on YouTube: http://www.youtube.com/user/TiEDelhi