Tag Archives: food

‘Commute Vehicle’ as a Platform

For a while, I’ve been thinking about a lens or a mental model to look at the opportunities possible while once a user is in a ride-sharing vehicle.

Given that millions are using ride-sharing services like Uber and Ola everyday to commute and that they are slightly better suited to being offered another product or service during their commute makes them apt for some interesting possibilities.

Let’s divide the commute into different segments based on distance covered.

1. Short –  Cabs, Bikes, Bicycles
2. Medium – Cabs, Bikes
3. Long – Cabs, Bus

Out of the commute options above, a couple make for a good fit to be ripe for some add-on opportunities. The contenders include

1. Cabs – Medium & Long Distance
2. Bus – Long Distance

When you think of a platform, the following image comes to mind

The underlying structure comprises of:

1. Users using a platform frequently.
2. Platform allowing 3rd parties (developers/companies etc) to offer products that users can access. 
3. Platform collecting rent for offering 3rd parties a connection to users.

Food Outlets in Delhi Metro Stations

Delhi Metro has had food outlets in its metro stations for a long time. Apart from Advertising on the metro train itself, this is one of the biggest sources of revenue from them.

Unlike iOS/Android app stores where anyone can freely publish an app (subject to certain T&C), with it being a physical play one can’t just set up a shop on a metro station. In that sense, one can think of it as a ‘Managed or Curated Platform’. While anyone can apply for a shop via a Tender, the number of shops is constrained and can’t ever be as long tail as in the digital world.

Keeping the limitations of atoms aside and the fact that most of these commute services are structurally aggregators (Ola/Uber have homogeneous supply, decide which cab to be dispatched and more), thinking about the ‘Commute vehicle’ as a platform lets one imagine various possibilities. Let’s take a look at some options

  1. Advertising (Brand and Transaction Driven)
  2. Commerce (Physical and Digital)
  3. Entertainment (Audio, Video, Games)

  1. Advertising (Brand and Transaction Driven): This one is classic, using the platform for un-targeted/blanket brand campaigns or using the platform for targeted ads what could drive the user to a transaction.

    For ex: Sharing a promo code that enables a special discount to try a new app. (QR codes?)

    I feel there could be an interesting play to build a way to deliver targeted campaigns to users. Given the low scale, smaller/upcoming brands might find it more useful.

Cab Branding for Mobikwik

2. Commerce (Physical and Digital):

This is particularly interesting and under-explored (except for food joints in metro stations etc). Our impulse purchase behaviour, coupled with internet connectivity, convenience and instant gratification makes it powerful.

A few months back Uber tied up with Cargo to enable riders to buy snacks and confectionery. Apparently, Cargo helped drivers earn more than $100 extra per month and has shared over $1mn with its drivers since its launch

Snack Ordering Via Cargo

In terms of fitment, the light snacks and confectionery seems to be a great fit. Want a coke on your ride back from Airport or want to grab a quick chocolate on the evening ride back home? All seems, possible.

Apart from the food stuff, can the vehicle enable you to buy some digital stuff or physical stuff digitally? Could be the boring stuff that one doesn’t get time/wants to do during core hours

a) Ordering food or grocery while I’m on the way to home.
But then one might use mobile apps they already have on their phone, in which case the advertising can act as a nudge to make user transact on their phone itself . 

“Don’t feel like eating home food? Order your favourite cousin and have it delivered within 10 minutes of you reaching home (and get 10% off)”

b) Gifting, Getting Utility/Services work done could be some possibilities

3. Entertainment (Audio, Video, Games): 

This is another natural fit for a commuter. Passengers (and riders) have been listening to music, watching videos etc since forever and offering an extension of the same to the user while commuting is perfect.

Bhavish Announcing Launch of Ola Play

While, I’ve never used the other features (like car control and stuff) I can safely say, Ola Play launched in Nov 2016 is a great and useful innovation.

I’m not too sure on the current model for Ola Play but given its relevance for users and the good execution (network connectivity, hardware, ux etc) it can be a great way to offer more value to the customers.

Some possibilities around Live Streaming Events, Live Gaming, Podcasts, Trial Subscriptions for OTT, Short Length Media, Original Content etc would be very interesting to explore. 

There could be potentially a few more options { in-cab feet/back massage machines?:) } to leverage the 30mins-60mins+ commute time, internet connectivity, fewer distractions, other needs (hunger, killing time etc). 

It’d be interesting to see how various companies evolve their offerings in this space, would the ride-sharing companies act as an aggregator or have a platform play and which of them turn out to be well executed, scalable and profitable.