Thoughts on Business, Marketing and Social Media

It’s a great co-incidence that this post comes right after my previous post with a similar title. As I write this post Steve Jobs is presenting Apple’s next innovation ‘iPad’ which represents a new category between the smart phones and netbooks. This launch would easily be one of the biggest Tech events in the History with millions of people glued on to various nooks and corners of the World Wide Web trying to get a glimpse of Apple’s latest offering. Twitter as predicted by some is almost down and so are many other platforms which were experiencing heavy traffic spikes due to the event.

This post is not about Apple’s iPad, it is however about the Irony that I see. In today’s day and age where every Social Media Enthusiast/Evangelist/Consultant/______ in every SEO/SEM/SMM____ company talks about being “Social”, “Listening to conversations and participating in them” and a lot more, here is Apple, a brand that has been in the market for a good amount of time and is conspicuous for not being “Social” as per the standards but it’s still being able to garner ultra hype about a product launch that is capable of bringing many a social networks down and get almost everyone on the ones up talking about it.

All by just making remarkable products that people are passionate about

PS: I can’t think of any Social Brand being a part of any event/campaign of a scale this big, can you?

Amongst all this hype of Twitter and how tons of companies use it for customer service etc it never really occured to me that how Twitter isn’t doing anything noteworthy to interact with its customers and offer them support/help.

Though there is an account http://twitter.com/twitter, people using it never talk to Twitter users.

Yesterday’s TiE-SmashUP at IIT Delhi Seminar Hall was the third TiE event I attended in the last 4-5 months and like all the previous events I was happy for being there.

For those of you who might not know, TiE is the world’s biggest formal network of Entrepreneurs and Professionals. The thing I love most about TiE events is the wonderful opportunity they offer of meeting loads of interesting people from various profiles spread across different industries and hailing from different parts of the country and world.

It took me some time to realize and appreciate that the kind of audience TiE events attract is a lot different from what similar events(Startup etc) attract and that’s what sets them apart from other events in the same category. Also, as mentioned previously I strongly feel that TiE events are especially designed to make networking more easy and often, for example this time around(for SmashUP) there was a “Power Breakfast” in which you were asked to choose 3 out of 5 established VC’s/Successful Entrepreneurs and the orgaziners would try to arrange you(and 8-9 other folks) to have breakfast with one of them on a separate table. Having attended a Power Breakfast yesterday I can say it was a simple yet very effective thing. To discuss and network with 8-9 attendees and a VC/Successful Entrepreneur in just an hour couldn’t have been easier and better.

Having said all that I’d like to conclude this post by saying that if you are one of those who like professional networking with people and you haven’t yet attended a TiE event, you should give it a try.

Last saturday saw the 2nd meet of Social Media Club’s Delhi chapter and I along with Dipankar Sarkar spoke about our experiences and learnings from Building a Global Social Product(Kwippy)  out of India.

I personally was quite excited about the talk as we generally don’t talk about products much in the regular Twitter, Bloggers and other Social Media related meets and I feel this is something that we should do often to create awareness amongst the attendees and if possible encourage people to build new products.

(Pic courtesy Gaurav Mishra)

Here’s the presentation from the talk

Talking about web products they can be categorized into two categories, “Innovation” (a completely new concept, first of its kind) and “Improvisation” ( a slight modification in an innovative idea and/or a slight modification in its implementation). From what I’ve observed most social web products in India belog to the “Improvisation” category with focus on the Indian market. Be it a social network, a platform to share pictures or microblog.

Though there is nothing wrong in improvising on someone’s concept and building a product for the local market but I guess most of the products in this segment fail to add any substantial value to the concept or it’s localised execution. Also, what  makes me wonder is why there aren’t many popular Indian web products in other categories particularly Global products based on an Innovative concept(from India) and Global products based on Improvisation(from India) of some innovative concept.

I feel there’s a lot of scope in both Made in India, for India and Made in India for World categories and I would keep a close watch for products in these two categories and now that I have moved out of Kwippy(will detail out in a seperate post) maybe work on something myself sometime soon

TiE Delhi is organizing its first StartUP event titled “SmashUP!” at IIT Delhi on Jan 23rd. So if you are a startup looking for a platform to showcase your product/service “SmashUP” is just for you. Given the scale at which TiE operates it would be a great opportunity to network and spread the word.
I’ll be attending “SmashUP”, would you?

Ego searches on Google aren’t uncommon and one of the most recent ego searches made me notice something unusual.

Yes, that’s an ad by Facebook for the name “Mayank Dhingra”. Out of curiosity I made a random India name search and

Sure enough Facebook is upto something, A couple more random searches on Indian names confirmed it

Looks like Facebook has taken a lot of Indian names(random?) and bought Google ads for them. A SEM trick to get more traffic and signups?

It started a while back when I noticed a couple people in my timeline complaining about getting tweets(appear in their timeline) from people they don’t follow.

Those must me RT’s I thought and dismissed it but then I saw this tweet,

Refusing at first to admit that it must a bug in Twitter, I thought it just might have got something to do with list feature but on further inquiry, that too turned out to be not the case.

As it turns out there’s a bug in Twitter due to which people are seeing random tweets from people they aren’t following. Let’s see how long does it take people to realize this and for Twitter to fix it

Also, apparently there’s another even more irritating part of this bug in which some people are getting these tweets from people they aren’t following via SMS.

A look around the public timeline confirms the existence of the “Random Tweets” bug.

and a look at this tweet tells us that this has been going on for a couple of days now

It’s been almost a month(shame on me) that mayank.name has been unavailable to a large extent and I couldn’t do enough to get it back up. Though I have a lot more to say about this and other things, I’d keep this post short and sweet and will get back to action with an elaborate one asap.

Till then, keep talking !!

Building a brand, product or an idea is like raising a child. You need to nurture and protect it during its early days and slowly set it free to grow. Sounds simple and obvious? Trust it me it’s not, at least for most people.

I’ve seen numerous cases of product(primarily web) founders, small businessmen and more falling into the trap of holding their product/business/idea too close to their hearts to let it grow, grow beyond them. Things are quite easy (in this context) during the initial stages with people putting their blood and sweat into their business and helping it stand on its feet and start walking. The real problem occurs in the next stage in which the business needs to start running not just walking.This is the stage where all sorts of conscious and unconscious forces come into play that tend to prevent the owner(s) to from letting their business/idea take the leap.

During the initial phases the business/idea is known more by the people behind it, both are synonymous with each other and that’s all that there is to it because the business is mostly driven by it’s promoters/founders, it’s known mostly in the promoters’ circle of friends  and is yet to grow and have an independent existence of it’s own. Once the business has firm grounding and more people start nurturing it directly or indirectly the pace and scope of its growth depends on how the core group of promoters loosen their strong ties with it.

Essentially it’s all about loosing the tight control and dependency that once the business had on its promoters because these factors now become the limiting force in its growth. The conflict that thus arises is a peculiar one in which the promoters still want to be involved as much as they were some time back in almost everything related to the business, while the business itself strives to outgrow its promoters. This is the stage where like a growing child the business needs to venture out, meet new people, develop new relationships, try new and different things not necessarily within the scope of its founders, in short this is the stage where the business needs to start getting a life of his own.

For some businesses it might mean raising funds, for some it might mean getting more people on board (not necessarily as employees who merely execute the promoters plans/ideas) and outsourcing a part of your business to someone else. The idea of loosing control is what troubles most promoters but the hard fact is that in order to make your business grow beyond you, you need to loose some control and this is what smart people realize.

The goal rather than trying to have your business as integrated as possible with its founders should be to let it loose as early as possible as only then the business can have a life of its own and it can grow into something big, much bigger than its promoters.

Just a quick warning to folks reading this that there’s a Phishing email doing that looks like it’s from the Indian Tax Department is doing rounds. The email text reads

Averse that some of us have become to reading the complete text I clicked the link that took me to

and it was only when I saw the card number and card verification number that it occurred to me something’s not right here. On close examination things started to fall out of place. This page is a cleverly devised one and can make a lot of people fall for it unless they are alert enough. The right side pane have links to actual sites and the look is a complete rip off from an official site. While this might be a clever attempt it isn’t perfect and here’s why(keep this things in mind for similar situations)

1) Asking for Card Number and/or Pin: If anyone needs to transfer money to you, all they need is your name, your bank account number and branch. There isn’t any need for a credit/debit card number and pin

2)  Non Clickable Icons/Links: On trying to find where various links on the sites are pointing out I realized that left pane is just an image and not an html section with actual links, the same holds true for the footer which looked genuine but is just an image

3) Generic Name: On a closer look you’ll realize  that all the text from email to the web page is not being addressed to you or anyone in particular. It’s just a generic text like ‘Dear Applicant’ and a silly ‘Dear Income Tax Department of India customer’  for email

4) URL: The site URL could be a great pointer in Phishing cases and the URL here (http://indiataxrefdep.com/folder/) reveals that something isn’t right here. When was the last time you accessed a government site which had ‘folder’ in it’s url?  Also, aren’t government sites on the ‘.gov.in’ domains?

5) Email Sender: It’s really important to check the sender email id of such emails(which I didn’t check in the first place to be honest). On second thoughts a quick look at the email id would have cleared all doubts, the sender email was ‘fihktr@yahoo.com’. Yes, an Income Tax Department email coming from a yahoo mail id.

These five tips should be helpful in figuring out if an email is a Phishing attempt or not. Feel free to add more points to the list.

I had written a similar post to avoid being Phished on Facebook, you can read it here