Ego searches on Google aren’t uncommon and one of the most recent ego searches made me notice something unusual.

Yes, that’s an ad by Facebook for the name “Mayank Dhingra”. Out of curiosity I made a random India name search and

Sure enough Facebook is upto something, A couple more random searches on Indian names confirmed it

Looks like Facebook has taken a lot of Indian names(random?) and bought Google ads for them. A SEM trick to get more traffic and signups?

Email notifications for various actions(like new friend request, new follower) play an important role in getting a user back to the site and making them perform an action (accept/deny or follow back). Also, given the huge size of various social networks and thinking of these emails as a customer touch point it’s helpful to have a nicely designed notification email template. I’ve written a couple of posts on the same earlier too.

In this post I’ll try to compare the notification email by various popular platforms for the basic action of getting a new friend,follower, subscriber etc and see whose doing what and what could they do to make things better.

1) Twitter:

Format: HTML; Display Pic: Included; Call to Action: Visit profile; Direct Action: Block

This template is mostly good enough to decide if a user wants to follow back another user of not but by having a direct follow button would have helped.

2) Slideshare

Format: HTML; Display Pic: Not Included; Call to Action: Visit profile; Direct Action: None

This template is plain and simple but it doesn’t have a display pic for new follower and it doesn’t have a direct button for an action. Also, it has two links which point to the same page, which isn’t the best thing .

3) LinkedIn

Format: HTML; Display Pic: Not Included; Call to Action: View Invitation; Direct Action: Accept Invitation.

While Linkedin has a direct action button they don’t have any detail about the user in question. Here again a picture or some more description will be helpful.

4) FriendFeed:

Format: HTML; Display Pic: Included; Call to Action: None; Direct Action: Subscribe back

Friendfeed has by far the best designed email notification template in which they have the display pic, last few updates and just one link to get direct action(subscribe back) from the user

5) Facebook:

Format: HTML; Display Pic: Included; Call to Action: Visit request ; Direct Action: Accept Request.

Facebook has changed it’s notification from the older one (active till 14th september 09). While they have definitely gone the Friendfeed way, the name  of direct action button is Login which doesn’t kinda look right.

Format: Text; Display Pic: Not Included; Call to Action: View Request; Direct Action: None

6) Orkut:

Format: HTML; Display Pic: Included; Call to Action: Visit profile and Visit friends page; Direct Action: None

Orkut too like slideshare has two links to the user’s profile and a third link which reads ‘visit friends page’ but it takes you to a separate ‘add friends’ page ala facebook.  Also there is no direct call to action here too.

While there could be reasons for not having a direct action button for Facebook and  Orkut(because they need to group friends into categories for example) some sites like Slideshare and Twitter can easily pick this.{Tip 1}

Having two links to the same profile page is definitely not wise and needs to be taken care off {Tip 2}. Other tips like having some profile info and a display picture can help {Tip 3} in a direct call to action(button etc) {Tip 4} if there is.

As you might have noticed eventually every notification email has moved to HTML format as it has more options like better looks and including a direct action call. {Tip 5}

What do you think about these email notifications?

Last night while adding facebook badge to my blog when I stumbled upon the facebook widget page I didn’t really play around much to checkout the other widgets like live-stream one. But it was now when Techcrunch reported it I thought of checking it out again. So here’s the deal

The live stream widget( apparently meant for website or business widgets as opposed to personal ones)  lets you do the following

1) Update your facebook status from the widget or ‘Page Admin Preview’ as they call it

2) Access and share(with anyone who can see the widget) facebook statuses of your friends and everyone(think CNN-FB integration during Obama’s ceremony)

3) Comment and Like facebook statuses  just as you could do them in facebook.

While all this is quite clear to me, I am not really sure what’s the deal with the option to ’select an application’, which essentially means choosing a page. I choose a page and posted an update via the ‘Page Admin Preview’ but it didn’t reflect on the fan page which I had selected. If you want to figure out how it all works, try checking out this, it might throw some light

Let’s see what’s the deal like.

Also, seems like facebook is still working on the widgets as the widget doesn’t seem to work properly for most

I was in for a little(or is it?) surprise while surfing yesterday. I stumbled upon a blogpost that mentioned new changes with Scribd and on checking the site, here’s what I found.

Act 1: Scribd

Looks familiar ? You bet it does.

The latest changes seem straight from Twitter’s design books. From Tweeting err Scriblling box to follower/following it all traces it’s root to Twitter but that’s not it. Another there’s also a conscpicous attach button(in white) down left. Clicking which leads to

So now scribd users can scribble updates and also attach scribd documents(there’s or someone else’s) to them.

Reminds of Pownce ? It does to me.

Here’s what a scribble looks like

A user profile page with scribbles looks like this

These are some of the efforts taken by team Scribd to make their platform more social and as mentioned in the blog post, there’s more to come.

Act 2: Slideshare

While uploading a case study I compiled on Slideshare yesterday I happened to notice a change in their terminology too.

Follow ? Wasn’t there a different name to this till some time back ? Yes, before being followers they were contacts.

These changes are part of the new profile design change. Interestingly unlike the scribd blog post on new changes, the post at Slideshare blog doesn’t mention the change in terminology and apparently the changes aren’t mentioned anywhere else either. I couldn’t make out if there’s anything more to the ‘following/follower’ change than terminology as the functionality remains same.

So now users can follow other users from Sribd and Slideshare respectively.

At Scribd, we believe that the written word is no longer static; the next major evolution of the “print” medium will be social and readers will contribute to authors’ never-finished works that evolve over time.

As stated in the opening lines of their blog post, Scribd probably has a few things up their sleeve about the whole making ‘Scribd Social’ campaign. While having ability to post updates/scribbles and attach files should see an increase in public interaction amongst users it’s the idea of having followers and followees(for lack of a better word) in both Slideshare and Scribd that intrigues me. Friends or Contacts are NOT same as Followers and these terms shouldn’t be used loosely, especially when they have been around for some time. Also, in Slideshare’s case I particularly don’t see ANY need for this change(same goes for Scribd BTW).

Did I hear someone say in Slideshare the term follower is apt because you get to see updates of your contacts( or whatever) on your home page ?
Right, since you see small updates about activities of your connections in a feed on your home page and get to see their latest slideshows on your page, ‘Follow’ is the best way to describe your relationship. Duh !!

Going by this reason since you can see latest photographs from your connections on Flickr, why not start the  follower/following game in Flickr too ? The point in case is simple, follower/following works for Twitter because there the MAIN activity is to subscribe/follow what other people are upto, which isn’t the case with Scribd or Slideshare(or is it ?) . You might want to know what your contacts uploaded but that’s a seperate thing and a small part of the whole thing.

Going by the fact that people on any social network want to stay updated about their connections should we just have followers and following on every social site ? Also, think from the point of view of an existing user who had spent some time on a site making contacts/friends for some time and come one day he gets to know that now he doesn’t have any contacts but he’s following the same people. I certainly wouldn’t like that abstract change. Will you like it?

Would you like if you wake up one day and see that you have no friends on Facebook but people you follow and people who follow you ?

While there are news about bigger updates from Facebook I saw another new feature. While accepting friend requests now you can choose if you want to get their (new friend’s) posts on your home page. This is a nice li’l change that lets you be proactive in deciding what appears on your home page as opposed to what does not appear on your home page.

A small yet useful change, what say ?

Also, if you happen to be in this pic, I suggest you share a bit about yourself to help me with ‘Confirm’ or ‘Ignore’

The invention of a tool doesn’t create change; it has to have been around long enough that most society is using it. It’s when a technology becomes normal, then ubiquitous, and finally so pervasive as to be invisible, that the really profound changes happen.

Social Software has been around for quite a long time for us to ask the question “how has its use changed us” or rather “how is excessive use of social software changing us”. To crowdsource views , I asked this question on the social networks I use i.e LinkedIn,Kwippy, Twitter and Facebook. While a lot of people took the question in a different light and shared how is social media helping them etc,  here are some of the interesting replies(network wise)

LinkedIn:

“While I was a very private and secretive person before, I’ve found that opening up on social media via non-threatening means has given me the ability to be more open in my real world relationships”  - Shamoz Shah

” With increasing interaction over social media my faculty for thinking and rationalizing has increased. Because of my writings, discussions, posts I have a ready audience who interact. As a result of it I get motivated and write/discuss/post more and it’s a cycle. It has definitely improved my writing skills, thinking skills, rationalizing faculty (being open to various thought processes).

In negatives, I have become more reclusive because I am glued to my computer for more number of hours. Impacted on eye-sights (natural I suppose).

Thirdly, the anonymity provided by cyber-media and through certain Social Media sites, such as ‘fropper’ you tend to fantasies or possibility of personality distortion.” -Devasis Chattopadhyay

“I communicate more. Like now. It is good that this communication is non-intrusive and you have more choices to connect personally or professionally.” – Bama Ramesh

“The thing I noticed I started doing more and more, is to double check if I am not offending anyone with my replies / posts. I’ve learned that there are some quite sensitive topics, where it is not appreciated if you express yourself in a frank way, even if there is no purpose in attacking a certain group” – Ives De Busser

Sushaantu Mathur repeated the same thing  – “Living an online life just makes you more accountable in public eyes”.

Shawn is right when he says “Social networks have lessened my patience a bit . Think about how fast information flies around the web and the speed at which we receive breaking news. When we’re plugged in, we’re able to get what we want almost instantaneously. I have to sit back at times and remind myself that many things in life don’t work that way”

“Bigger bags under my eyes!” – Mark Porter

“The evidence we do have from reliable studies is that social networking software is helping people become more social. The most active people on Facebook, for instance, are the most active socially in the “real world”. And as some of the answers on this page suggest, people who have social fears or difficulties are finding that online social networking is helping them overcome such issues.

Overall, it is clear to me that social networking software is a substantial help to people. It deepens existing relationships, makes people more social (not less) and helps individuals with social anxiety come to terms with their condition.

So, I’d encourage people to use it even more.” – Graham Jones

Kwippy

“My friends don’t tell me anything directly anymore. I constantly hear “Oh, you didn’t see my post about it on myspace?” and “Well, I invited you on facebook!” I can’t keep up, frankly.” - Tarasa

Facebook:

It definitely has. Soon there will be internet/social media rehabs! – Riputapan Singh

The virtual world has made me more real. I was in an island before, now i know of the ocean. – Harish Iyer

Twitter:

“Its ensured my ‘breaking news’ sources are not the newspapers or the websites anymore.  Also, I am more clued into ur life” – Asfaq

To each according to their own,  while for someone it’s about opening up more, for someone it’s about being more visible and ultimately more accountable. Here are a few inter related ways in which I think Excessive/Continued use of social software is changing us.

1) Increased thirst for knowledge:
The use of social software has not just helped us meet new people easily and regularly or stay in touch with old friends. It has made us more hungry for knowledge/information. Thanks to the exposure(over ?) of  information on most social sites(think no of hyperlinks/update in your twitter/friendfeed stream) and various social pressures of sorts, most of us have become addicted to know more and more.

2) Increased Voyeurism:
Facebook Feeds and Twitter Streams are best examples of the increasing levels of voyeurism as a side effect of our increased usage of Social Software. People who replied to my question on various social networks, directly or indirectly touched upon this facet. It’s a lot easier to keep an eye on what’s going not just in one’s personal life but in their overall/complete life. The underlying principle of social networks is to keep people in your network updated about what you are doing. So not only your actions but those of your friends that invole you(for ex: you being tagged by someone) will be broadcasted to your entire network. Such things further fuel people’s voyeuristic tendencies. Whose single or whose relationship status just went to “It’s complicated” was never more visible or sought after.

3) Increased Sharing:
We might not realize this but due to easy of sharing and the culture(s) of most social sites, we are  increasingly sharing more stuff with people in our online circles. Hyperlinks, songs, videos, pictures,news we now share pretty much everything that we get our hands on and like(dislike too in some cases). “Sharing anchors community”, while most of us don’t realize this consciously, we have a sense that sharing adds value(or gets you attention) and thus you’ll find more people over sharing than under.

4) Increased Transparency:
It is one of the interesting ways in which social software is transforming us. What started of as a small change with people starting to share more about themselves and other people, things they know has gradually raised our expectations to the level that we now demand more and more transparency/openness from our friends and others on the network as if it’s our right to know what they are upto. Not only this we now expect much more transparency from public organizations and governments.

5) Compulsive Broadcasting/Life Streaming: Everyone’s an exhibitionist
If you are active user of facebook, kwippy and twitter like me chances are you too might have those moments when you are out somewhere doing something and you think in terms of what should be a relevant status update for it. For ex: While watching a movie, I tend to think and come up with the most relevant update for this experience, which in a sense distracts me(as I divert my attention from the movie to say updating my Facebook Status that my friends can see) from the experience. That’s not it, this habbit of continously throwing up on the web what ever comes to your mind is a really addictive habit but not without any side effects.

6) More Social:
If man was a social animal before than he’s now become a social beast. There will be very few people who would feel/say that they’ve become less social after using social software because the whole set up is geared to make you socialize. You get social objects which act as ice breakers, you get automated updates on people’s activites and a lot more. It is really difficult for someone to not make new friends or to not get more involved with one’s existing friends.Friends of Friends are now a lot more discoverable and accessible thus adding more links to your network.

7) Bloated Egos:
“Social Media is all about your ego” casually remarks a friend and I won’t say he’s completely wrong. Being in the space for about four years now and you sorta know what works for Social Software and what doesn’t. It’s not just Twitter or Facebook ,every social site that you use or have used has some inbuilt features to let the system massage your ego(think featured users) or let other members of the system massage you(think testimonials by friends). Be it the follower count, number of retweets, number of comments and likes your posted items receive, it’s all a big boost to one’s ego. It’s human, whether you like it or not most people prefer sites/networks/people/lifestlye(online or offline) that massage their egos to those who don’t. I believe if there’s something called a threshold or default level for bloated ego then we’ve left it miles away as a result of excessive usage of social software.

8.) Rise of the Marketers:
You are a marketer deal with it. That’s indeed the case, with the tools we use and how we use them we all are much better positioned to spread the word about ourselves or our products. Though the scale at which we all do things may vary we all atleast are better equipped than what we were before social software.

These are some of the ways  in which social software has changed us. How do you think has social software changed you ?

Ishaan sent you a message.

Subject: Hello

“www vingers(enter dot)ru”

Sharma sent you a message.

(no subject)

“tinyurl[dot]com/pofb3m/, 937824″

Raghav sent you a message.

(no subject)

“tinyurl[dot]com/pofb3m/, 974785″

Ujwal sent you a message.

Subject: ilikez.ru

“Look at this”

Rob sent you a message.

Subject: ilikez.ru

“Look at this”

If you are a decently networked Facebook user, you too must’ve received lots of messages like above from your Facebook friends. It’s really surprising(and disturbing) how much people have fallen for these attacks. I am particularly intrigued by a lot of my friends falling for it. Call me what ever but falling for attacks like these shows lack of some basic understanding about websites and security.

Here are a few pointers to be kept in mind to avoid such phishing incidents

1) Always check the target URL of the hyperlink in emails/messages etc.
This can be done by simply hovering/pointing mouse at the hyperlink. For ex: “Hey check out my new blog” might look like a genuine message from a friend but you can make out(mostly) if it’s real or fake by checking out the target url, which in this case is http://phishyblog.com i.e fake.

2) Always check the URL of the site before entering your credentials.
It’s naive to assume that the site that you were pointed to from an email/message which looks like your favorite site is that site indeed. By virtue of your experience and hunch you can mostly make out if the site is real or fake but checking the URL before entering your credentials is still the safest way to avoid being phished.

3) Always look out for context
I know it’s the hardest one to implement but you need to learn to be cautious about any message containing a hyperlink that doesn’t have a context. In case you’ve noticed all the messages posted above don’t have any context what so ever and thus should be approached with caution.

This  list could go on and on but lets keep it simple so that it’s easy to remember and share.

Did you too get phished ? If not, what saved you ?

When we change the way we communicate, we change society – Clay Shirky

Amongst the things that’ve changed since the advent of social software/social media is Activism. The ease with which new groups can be formed and action coordinated among its members, has changed the face of Activism completely to Activism 2.0 as we call it. Except for starting and end points everything has changed and changed drastically. Here’s a really old news item about online protest. Consider these examples of Activism 2.0

Second Life Strike Against IBM: One month after a virtual protest staged in Second Life with almost 2’000 avatars demonstrating on IBM islands, a new contract with IBM Italy has been signed.The new agreement, which still needs to be approved by the IBM Italy workforce, reinstates the performance bonus that was cut unilaterally by IBM Italy management.

Facebook Group Spawns Protests in 185 Cities: A Facebook group mobilizes millions in anti-FARC march.

Mass Virtual Suicide in China to Protest Game Limitations: A group of World of Warcraft players in China committed mass suicide. They wanted to draw attention to the latest restriction on their liberty: The same government agency that censors newspapers and bans books had just mandated a system of disincentives to limit the number of hours per day they spent playing online games. In the aftermath of the public outcry (and virtual die-ins), the Chinese government announced that adults could play MMORPGs for as long as they like.

These are some of the cases of Activism 2.0 but they give you a sense of the scope of this sort of activism and the possibilities that it has. A few years who would have thought a virtual mass suicide would have got even noticed, let alone letting a goverment to change it’s policy ? or who would have thought you could arrange a real protest involving millions of people withouth ever meeting them in real life before ?

The activism isn’t just limited to serious/political stuff, a quick search of facebook or social network of your choice will lead you to lots of things like petition to get McDonalds to do deliveries, or petition to get K.F.C to do door deliveries.
The possibilities with social software are immense and the pace at which their usage is spreading, further increases their scope, but what is it about the tools that really puts Activism 2.0 way ahead of its predecessor ?

Ease of group formation: Getting people together hasn’t been easier. Thanks to social software people can get together a lot easily and faster. Unlike in real life where a lot of effort, time and resources are needed to spread the word and get people together, with web the cost(time, effort and resources) is minimal.

Critical Mass: Due to the popularity of social software(Flickr,Wikipedia,Blogs etc) the available audience is hugh. You just have to start doing the right things and in no time you can reach out to people who can relate to your cause.

Sans Frontiers: Not limited by geography is another positive aspect of Activism 2.0 which makes it highly likely to spread to other areas where it would haven’t reached or took long to reach had it being an offline initiave.

Ease of coordination and collaboration: Because of really low transaction costs and real time updates it’s a lot easier to coordinate a large group of people. Since most of the popular tools are free and have inbuilt feature that support group activites, it’s really easy to share real time updates and collaborate.

Visibility: Unlike in it’s early days the disconnect between online and offline worlds is a lot less so a purely web phenomenon isn’t restricted to web only and starts spreading in offline world. The huge possibility of transition to real life is also an incentive to start with virtual protest.

Here are some the commonly used tools for Activism 2.0

1.) PetitionOnline
2.) Ning
3.) GoPetition
4.) Facebook
5.) Twitter
6.) SecondLife
7.) MySpace
8.) Blogs

List of online activism(of sorts)

1. Support The Monks’ Protest In Burma
2. Facebook layout protest
3. GasPriceProtest
4. Online Protest over 2012 logo
5. Candle4Tibet
6. AmazonFail
7. G20 summit protesters use Twitter, Facebook and Social Media tools to organise demonstrations
8. SF Activists use Twitter to coordinate war protest
9. Inside Moldova’s Revolution
10. StopThePikeHike
11. Cyber Demos Protest Online Censorship
12. The New Zealand Internet Blackout
13. Facebook protest forces interest rate climbdown
14. Nude art clothed in protest against China’s Internet crackdown
15. Petition to LinkedIn

So what do feel Activism 2.0, how do you see it changing in times to come ?

Tata’s Nano is not a car, it’s a PHENOMENON. Tata Nano is undoubtedly being looked upon as the next big(actually small) thing. With a lot at stake on Nano, it’s success is extremely crucial. Let’s delve into what all has been to market(online+offline) the car of the year.

Online Marketing:

1) Website: TataNano.com
A website dedicated to Tata Nano was up and running since January last year. The website saw huge spurts in traffic when it was the website was released and when the car was launched.

The folks at Tata have a done a good job at building a beautiful website which experience wise is also good.

The major sections of the site are
a) Galary (both pictures and videos)
b) Game(rather Link to a nice virtual driving game by Zapak)
c) Community
d) Why Nano?
e) Booking Details

The website is quite informative and easy to navigate while the chat feature is either programmed or buggy. The site also has a forum which is slightly active and has no signs of involvement by officials from Tata.

2) Social Media:
There are definitely some efforts to use social media to market the car. Not sure if there’s an elaborate strategy behind it all but here’s what’s being done.

a) Blog:

Though it’s certainly a step in right direction but clearly it’s a semi baked and half hearted effort with just two posts on the blog(managing 71 and 20 comments respectively) and no official replies to the conversation.

b) Orkut:
Orkut is one of the most popular social networking platforms in India and thus an obvious choice to pitch. There’s a user profile for Nano which has a few pics and videos and has around 350 friends. Also, there’s a group dedicated to the care which has around 11,000 members. The group was started back in May, 08.

c) Facebook:
Facebook is also a top networking site amongst Indians and there are some attempts to market Nano here too. There’s a fan page for the car with about 6000 fans, a few videos and picture albums. Here again the interaction levels from company reps are quite low(if at all).

d) YouTube:
There’s also a YouTube channel for Tata Nano which has some 78 subscribers and has managed to generated more than 10,000 views on videos of the car.

3) Online Booking:
There was also a lot of buzz surrounding online bookings for the car, I am not sure if this idea was implemented on Tata Nano’s site but it did definitely generate a lot of excitement on the web in general.

4) Nano Game:

As mentioned previously, the game by Zapak was a great move to spread word about the car and it seems to have really worked well in doing it’s job. There are a lot of claims that the game has been played millions of times since its launch. It’s a simple and easily accessible game, which anyone with a browser and internet connection can play.

5) Online Advertisements:
The blogosphere and indian media sites were inundated with ads for Tata Nano. The ads came in all shapes and sizes and were definitely noticed. Though not directly a part of marketing, it’s an important aspect of Nano’s promotional campaign.

Offline Marketing

1) Collaborations:
As a part of their strategy to avoid premium for booking Nano, Tata partnered with a few banks for releasing application forms. Though the reason behind the move was different, it did help a lot in marketing Nano as the banks used their resources to market their collaboration with Tata to attract more and more applicants. ICICI bank for example initiated a whole campaign to get noticed and spread the word. Icicibank.com had a banner ad on their home page for booking Nano, and also ran links inside the site for the same. Not only this, the banks hired extra part time staff to book the Car. Roping banks like ICICI and SBI helped in also offering loans for total payment of car and infact to surprise of sum Tata announced a bank interest on the applications for Nano which will be rejected in lucky draw.

2) Mall Promotions:
As is the case with most automobile companies, Tata too ran a series of promotional activites on Malls to get Nano in front of perspective buyers.

3) Leveraging Existing Infrastructure:
Tata, a giant brand that it is has also leveraged it’s umbrella groups to market Nano. Now you can find Nano <!– /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:”"; margin:0cm; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:”Times New Roman”; mso-fareast-font-family:”Times New Roman”;} @page Section1 {size:612.0pt 792.0pt; margin:72.0pt 90.0pt 72.0pt 90.0pt; mso-header-margin:36.0pt; mso-footer-margin:36.0pt; mso-paper-source:0;} div.Section1 {page:Section1;} –>

merchandise, application forms and demo cars in Tata Indicom,Titan, Croma and Westside stores. Tata Indicom is also offering a money-back offer with every application form.

4) TV
Though Tata didn’t invest heavily into TV commercials, they did get a few channels to use the word ‘nano’ instead of small wherever possible. For instance, instead of anchors saying ‘we’ll be back after a short break’ on TV channels, they’re saying, ‘We’ll be back after a nano break.’

These are some of the marketing campaigns/tactics that I could find about Tata Nano, if you think I’ve missed something, just drop a comment and I’ll update the post.

You can also download this post as a PDF  for future reference, Download

One fine day while browsing at a bookstore I stumbled upon this rather intriguingly titled book “The Anatomy of Buzz“. I acted on my hunch, picked this book up and started reading it’s blurb. Half way into the blurb I realized I should buy this book and I did. “The Anatomy of Buzz” is a book about “Buzz aka Word of mouth” and it’s undoubtedly one of the finest books on the subject. A couple of months back Emanuel Rosen, author of the book, released “The Anatomy of Buzz Revisited”, with lots of new content and case studies focused around online buzz. I so liked the book(first one) that not only did I decide to buy the new one but also to Interview the author of the book for all of us. Here’s the interview, as it is. Thanks Emanuel for sparing your time to answer these questions for us.

Mayank: Why a book on Buzz ?
Emanuel: A lot of our decisions on what to read, watch and buy are influenced by buzz. There are thousands of books about advertising, but only a few about word of mouth marketing and buzz. It’s important for marketers to learn about how they can stimulate customers to spread the word.

Mayank: How has “Word of Mouth” changed since you wrote your first book (back in 2000)?
Emanuel: The basics have not changed, but now word of mouth is no longer just about words. We have many more opportunities to show our friends the products we like and not only to tell them about these brands. This is done on Facebook, flickr, Myspac, YouTube, and other forums.

Mayank: How are online and offline “Word of Mouth” related ?
Emanuel: They are both part of what I call “buzz” which I define as all the person to person communication about a brand. Most of this communication still happens the old fashion way–in face to face conversation. But online buzz is still very important because it accelerates the process.

Mayank: How did you try to build buzz for your first book and what all are you doing(plan to do) to build buzz for your new book ?
Emanuel: To promote my first book, Doubleday sent advance copies to over 2000 people, and it worked very well. The seeding for the new edition was more modest because we could afford to send the book to only about 300 people, but it’s working pretty well. I’m also running a unique book tour on a bus powered by recycled vegetable oil. This bus is mentioned in the first chapter of my new book, and it is being used by the National Outdoor Leadership School (NOLS) to promote their organization and alternative energy. You can read about the tour on my blog at http://anatomyofbuzz.blogspot.com/

Mayank: Are you working with a team/organization for spreading the word about  your new book or you are doing it all by yourself ?
Emanuel: There’s a team at Doubleday that helps and provides resources and I do a lot by myself.

Mayank: Are you just relying on “Word of Mouth” or do you plan to advertise the  book too ?
Emanuel: I’m a great believer in advertising as a supplement to buzz. Sometimes you have the budget to do it, and sometimes you don’t. My publisher advertised the first edition in the Wall Street Journal and New York
Times. The new edition may be advertised in smaller trade publications and online.

Mayank: How are you measuring Buzz for your new book / How can one measure Buzz(online and offline) ?
Emanuel: There are tools such as Scoutlabs.com that allow you to measure online buzz. You can also search Twitter, blogs etc. separately. We’ve made a lot of progress in this area and I added a chapter to the new edition
on measuring buzz. I also talk to many readers face to face before and after my lectures

Mayank: How has been your experience with Twitter and Blogs ? Are you using  other tools too ?
Emanuel: Of course. I use both Twitter (@EmanuelRosen) and a blog to let people know what’s new. I also regularly search these tools to hear the buzz about the book.

Mayank: Where do you see Buzz(online and offline) in the next 5-10 years ?
Emanuel: Online buzz will increase as more people on this planet get better access to the Internet, but face to face will still be the dominant form of buzz.

Mayank: Do you plan to write another book on Buzz ?
Emanuel: I think I will.

You can read more about the author and the book here and here . Hope you all liked the interview

“The Anatomy of Buzz” is one of the books I recommend everyone to read.Here’s the list of  other books I recommend.