Tag Archives: facebook

Facebook just lost it?

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“Please reset your email notification settings.

Unfortunately, your email notification settings have been lost. You can reset them on the Notifications page. We’re sorry for the inconvenience.”

On logging into Facebook a while back I was greeted by this message. I had to read it again to believe it that Facebook has lost some of my settings data, yes, lost it. My first reaction on seeing the message was to check out Facebook blog for more on the latest happening but since I didn’t have the URL for the blog I searched for it in the footer only to realize that there isn’t a link for the blog in their footer(it has invite friends link there which I like, though not sure how many people use it). So get to the Facebook blog I had to Google “Facebook Blog” , BAD . Upon landing on the blog I am disappointed once again to find no mention about the “data loss” at all. Though there is some other post which was published today.

FACEBOOK == FAIL !!!

Of Virtual Gifts and Real Money

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If you are one of those who always thought gifts can(and should) always be tangible, think again.

Few facts:
1) People spend over $1.5 billion on virtual items every year. Pets, coins, avatars, and bling.
2) The virtual goods market is expected to exceed $7 Billion in less than 18 months.
3) Facebook’s digital goods business has appeared to double to between $30-40 million/year at the current rate.
4) Second life raises $80M annually from virtual goods.

While a lot has been said about the business aspect of Virtual Gifts, what makes virtual gifts a phenomenon remains a mystery for most. Virtual Gifts might sound a bit weird for some but there’s a lot more to virtual gifts than 1’s and 0’s. Here’s what I feel make Virtual Gifts tick.

1) The Gesture: This according to me one of the most important/human aspects of virtual gifts. One might not be able to eat a virtual cake or smell virtual flowers but the fact that someone took their time, effort and maybe money to gift something has an inherent feel good factor for both the sender and receiver.
2) The Trophy Effect: Flaunting gifts, is almost as common as gifts themselves. The act of giving a virtual gift and receiving one can be flaunted and ego’s(of people involved) massaged. Be it one’s profile page or activity news feed, if implemented well in a platform it can be another reason to share virtual gifts.
3) A virtual gift is better than no gift: You might have hundreds of real life friends and family members but not everyone will buy you a cake or send you flowers but if given an option(with low price) people might choose to share online gifts instead of not sending any gift at all.
4) Fun: You and I might not agree but there’s a fun angle involved with virtual gifts, in a sense that you can have unusual, exotic and virtually relevant( hours for an online game etc) gifts which might not be possible in real life.

Though the virtual gifts market is growing at a good pace what  needs to be seen is what all types of virtual gifts get added to the mix going forward, how can they be interlinked with points or real money and how business models evolve over them. A barter system could also be interesting and so would a resale and sale back of virtual goods for real money. What do you think ?

Conversations, who’s doing what?

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“Social Media is people having conversations online” – Marta Z Kagan.

This in my opinion is the most simple yet apt definition of social media that can ever be. Once you start connecting the dots you’ll realize that’s indeed what social media is all about. Be it the latest craze aka microblogging sites, conversational tool/services, social-networking sites or any other media sharing site. While the social objects may differ from service to service the end goal for most is to get people talking/commenting around those objects. Since humans are by nature social and love talking/discussing/debating conversations are the ultimate hooks for a site and if done rightly can do wonders to a site’s engagement.

Wait for a second and think what was your last activity on your favorite site ? Mine was commenting on a comment someone made at a friend’s facebook status. Facebook does a great job in providing these hooks to let people have conversations. It started off with a simple wall, then it was user uploaded images/videos and now its status messages. Comment chains on people’s status messages is getting common by the day. According to me any site that needs to grow and be successful needs to handle conversations extremely well and give it all it takes.

Here’s a brief comparison of how some sites that I’ve used/still use handle conversations.

[TABLE=4]

Each of these features/attributes play an important part in the conversation game. People might not realize it consciously but these features/attributes help in forming hooks that keep people engaged to conversations and in effect increase site’s stickiness.

Threaded Conversations make it extremely easy to keep track of comments/replies around an object.

Parallel Conversations is a purely online experience. Unlike real life with the context switching issue you can online have parallel(almost) conversations with someone or a group on different topics. What it means is that its really difficult offline to have conversations with someone on two-three different topics simultaneously/parallely for long but its far easier online(in some services).

No Character Limit lets people express their views/thoughts without any restriction thus enabling proper discussions/debates.

Follow up Notifications lets people stay in touch with conversations they like which in effect means that people are always connected to a conversation and any activity even weeks/months of inactivity can infuse life again. Conversations are now immortal.

Invite People to a conversation lets people invite other people to begin/join a conversation. It helps in the free flow of conversations across the site and making them VIRAL.

Comment Feed lets you own not only the comments on your objects but also on other people’s objects. You can know take your comments and use them the way you want.

We at kwippy have added a new dimension to the equation by introducing the “Invite people to join/begin a conversation feature” to make the conversation mix more engaging.  How have your experiences been with on-site conversations ? What do you think can make conversations more sticky ?