Tag Archives: feedback

The Feedback Loop

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One of the things that I feel that makes certain people and organizations tick while others don’t is ‘The Feedback Loop‘. I believe most(all?) successful  people/companies have a good feedback loop which helps them gather external information, couple it with internal hunches/insights and improve their course of action/style of working.

“The Feedback Loop” is a great tool when you are learning something. It could be internal/self imposed practice->finding gaps->closing them or taking feedback/help from someone else/internet and improving your skill. This is purely an execution skill. Figure out how can you best assess your current level(the more sources the better), and then use your sense to improve yourself

For instance: If one were to learn a foreign language remotely. They can
Watch videos, join an online course, study tutorials, read a book or use an interactive app.
An evolved brain would be able to choose the best options from the above mentioned which in turn would help them by leveraging the benefits of feedback loop. Let’s say an app which let’s them not only learn the language but also practice it and rate their skill set and provide suggestions

The Feedback Loop

Similarly people/organizations which have evolved, have a tight feedback loop (Identify gaps/scope of improvement ->Have yourself/team figure out how to fix them->repeat) which serves as a continuous self improvement process. Like the perennial structured software testing which never stops and is actively followed up with not only bug fixes but also some learning in the system which ensures that such mistakes are not repeated again. To make the process water tight, there’s a metric/check in place which makes sure that learnings are executed and not lost

Most people are not good at taking direct feedback and thus end up seeking only the indirect feedback if at all. Which needless to say is less efficient. They are anti-feedback types, every time honest feedback about their abilities is pointed out, they start looking in opposite direction. If only they could set their egos aside and taken in as much as they can without bothering the form and source.I’d blindly side a guy who has figured out a way to improve themselves/their work on their own.
Implement –> Test/Seek Feedback –> Learn –> Fix –> Repeat

At a organizational level, there are various sources of feedback, namely employees, customers, partners, investors(if any). If you don’t have a process of continuously seeking their feedback, logging data in a structured format, analyzing it and using the insights to improve the ways things are done, you are missing out a lot.

Got any thoughts on ‘Feedback Loop’ for individuals and organizations?

How to use social media for tracking buzz

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Whether you are own a company or love a product. Tracking what’s being said about your company, that product or even yourself on the web is quintessential. Quintessential because listening is the first step when it comes to  using social media. Listening to what people(both users and nonusers) are saying about you amongst themselves is one of the most important ways to get feedback for improvement and this feedback is mostly genuine and frank and thus critical.

Here’s a list of tools/services that I use to track the buzz for kwippy

1) Google Alerts:
Google alerts offer an easy and simple way to track what’s being said about something. To create an alert
a) Provide your search term.
b) Choose a type. You can choose from web, news, blogs, groups, videos and comprehensive. Comprehensive includes web, news and blogs.
c) Choose how do you want the alerts, via email or feed.
d) Choose how often do you want the alerts, as it happens, once a day or once a week.

Checkout Google alerts help page here

2) Friendfeed Search:
Friendfeed is an aggregator which supports more than 35 services including Flickr, Google Reader, del.icio.us and GetSatisfaction. A search on FriendFeed can tell if someone shared/bookmarked a blog post about your company or product or asked a question on GetSatisfaction and much more. Here’s a sample search query for FriendFeed search.

3) Twitter Search:
Twitter’s search is a great way to checkout what’s being said about your company/product in the twitter world REAL TIME. What’s even good is the fact the they also offer atom feeds for the search results which you can take home and play with. Friendfeed search and Twitter search will give you some repeats as some people integrate their Twitter account with their FriendFeed account. Here’s a sample search query for Twitter search.

4) Kwippy Search:
Using Kwippy’s search you can track the buzz around you company/product on kwippy. Friendfeed search and Kwippy search will give you some repeats as some people integrate their Kwippy account with their FriendFeed account. Here’s a sample search query for Kwippy search.

5) BackType Alerts:
Backtype is a service that helps you organize your comments that are scattered across the web. Using BackType alerts you can track what’s being said about your company/product in the form of comments. Checkout the alerts page here. Thanks louis for sharing this

We’ve covered tools for web, blogs, news, aggregators, twitter, kwippy and comments. These should be enough to keep you busy but if you still get time and want to go deeper you can try searching other platforms like rejaw, lifestream.fm , identi.ca and more.

This is not it, the sweet part is that you can use these tools in a myriad of ways. For example you can
1) Integrate atom feed of your Twitter search results to kwippy and follow them over your gtalk as mentioned here
2) Integrate your Google alert feeds with kwippy and follow them over your gtalk as mentioned here
3) Get your twitter search results emailed by using tweetbeep

If you’ve been using any/all of these tools, would love to know your experiences.